Short password timeout in Comments

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Re: Short password timeout in Comments

Postposted on Thu Mar 20, 2014 4:32 pm

This is sort of off topic, but I exited and restarted my browser and didn't get logged out. *le sigh*
willmore
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Re: Short password timeout in Comments

Postposted on Thu Mar 20, 2014 4:34 pm

That's a good thing, if you hit "remember me" :). Anyway, now you can see why this is frustrating to diagnose. Refer to my earlier post about using the dev server.

And once again for everyone - if posting in the forums, use only the test threads!
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Re: Short password timeout in Comments

Postposted on Thu Mar 20, 2014 4:37 pm

morphine wrote:That's a good thing, if you hit "remember me" :). Anyway, now you can see why this is frustrating to diagnose. Refer to my earlier post about using the dev server.

And once again for everyone - if posting in the forums, use only the test threads!

I'll get a look at it later tonight. Busy with kids right now. :)
willmore
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Re: Short password timeout in Comments

Postposted on Fri Mar 21, 2014 6:33 pm

Okay guys, we've changed some phpBB settings that interfered with persitent logins being kept active. We hope that this is enough to fix the issue.

If anyone continues to be affected by this problem, please report. Thanks for your patience and your help debugging this.
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 10:37 am

Guys, please report on whether this is fixed, before I start PM'ing everyeone :)
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 12:29 pm

morphine wrote:Guys, please report on whether this is fixed, before I start PM'ing everyeone :)


It's been behaving better for me. I was actually already logged in when I came here this morning, and clicking the subscription page didn't log me out. Of course, I also got off my lazy you-know-what and subscribed, but I doubt that affected anything.....
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 2:19 pm

Today I'm not getting logged out constantly so maybe it's fixed.
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 4:44 pm

It hasn't logged me out in days.
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 6:48 pm

It's fixed for me. I've been logged in for two days now :)
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Re: Short password timeout in Comments

Postposted on Mon Mar 24, 2014 7:59 pm

Good, good, keep that coming in :D
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Re: Short password timeout in Comments

Postposted on Tue Mar 25, 2014 8:06 am

I'm back in IE today and not having any issues yet. I'll let you know if I start having issues and can repeat them.
Damage wrote:Don't try to game the requirements by posting everywhere, guys, or I'll nuke you from space.

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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 8:51 am

Superjawes, I'm still getting logged out pretty quickly. Since you made your changes, has the test procedure changed? In other words, what would you like me to do now to demonstrate the bug persists? Me just saying "I still get logged out" isn't likely enough to be helpful, I'd bet.

Edit: Get the name of the person to whom you're replying right, idiot. *sigh*
Edit2: No, really, spell his name right. *whack*
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 9:00 am

willmore wrote:Edit: Get the name of the person to whom you're replying right, idiot. *sigh*
Edit2: No, really, spell his name right. *whack*

Haha. That extra "e" sneaks up on people :D

I've only had to log in once since I got back to IE (on my work machine). The only time I was really able to repeat results was when checking articles related to subscriptions like this one, and I don't know if it make any difference, but I usually recheck through the link that goes directly to the comments.

Otherwise, if you can repeat a "kickout" procedure, you really want to let someone like morphine know. I didn't change anything on my end.
Damage wrote:Don't try to game the requirements by posting everywhere, guys, or I'll nuke you from space.

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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 9:24 am

I haven't tried testing it on the test server but I can say that with the latest Firefox on Win8.1 the problem is still occurring on the standard server. It seems to log me out most of the time in a couple of hours. I've even noticed that shutting down Firefox and restarting will log me out. (Though I suppose it's possible that was just a coincidental match up with the time that seems to occur every few hours. It's definitely a bit annoying especially when I try and add a comment only to have to scroll back to the login menu to login and then find out where I wanted to add a comment again.
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 9:48 am

nanoflower wrote:I haven't tried testing it on the test server but I can say that with the latest Firefox on Win8.1 the problem is still occurring on the standard server. It seems to log me out most of the time in a couple of hours. I've even noticed that shutting down Firefox and restarting will log me out. (Though I suppose it's possible that was just a coincidental match up with the time that seems to occur every few hours. It's definitely a bit annoying especially when I try and add a comment only to have to scroll back to the login menu to login and then find out where I wanted to add a comment again.

Okay, are you using some sort of password management utility like LastPass? Because we had a case where a user was using that - LastPass was logging him in, but without "Remember me". So after a while, naturally, the user was logged out. Also keep in mind that permanent logins depend on cookies, so if you or any browser extension is blocking them, you won't stay logged in for more than the regular timeout (~30m-1hr). The fact that you're getting immediately logged out if you close FF tells me that the either cookies aren't sticking, or "Remember me" wasn't checked.

Other than that, we strongly believe that the problem is fixed on the server side now.
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 4:17 pm

Okay, just got logged out. I notice that the PHP cookies don't all share the same location info.
Having a Domain of ".techreport.com" are:
tr_view
__qca
phpbb3_(stuff) x3

Having a "Host" of "techreport.com" are:
PHPSESSID
style_cookie

It's this latter group that seemed to be the stuff that gets lost/corrupted.

Does this help?
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 4:48 pm

The location info doesn't matter. The important cookies here are the ones starting with phpbb3, since those are the ones that keep your permanent login.

The last time that you did log in to the site, you were absolutely sure that you checked "remember me", and that you're not using any browser extensions that can mess with logins like LastPass or cookie management stuff?
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 4:52 pm

I am not using any special password management nor cookie management. And, I am sure I clicked the 'remember me' button. Want me to clear cookies entirely and login again and do it all over again?

Edit: Am I the only one who, when they get a forum notification email from kevin goes all Despicable Me minion? Kevin!
Last edited by willmore on Thu Mar 27, 2014 4:56 pm, edited 1 time in total.
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 4:54 pm

Yes, please, this is odd. Pretty much everyone is reporting success.
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Thu Mar 27, 2014 5:00 pm

Okay, all tr cookies deleted. Policy set to "accept" all cookies from techreport.com. Log in from the comment section of an article with 'remember me' specifically checked.

Cookies look just like before. I guess we'll see. Though it's hard to prove a negative....
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 7:38 am

Okay, it happned again. First time I refresh this page this morning, the browser prompts me to login, but--and this is funny--my posts still had 'online' stamped across them. So, the BBS software though I was online at some level, but at another, it refused me.
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 10:55 am

And again. This time, though, the forum didn't think I was online. The difference was that I logged in the forum this time. Last time it was via a comment page.
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 11:01 am

So this happens after a while, randomly, after closing and restarting the browser...?
There is a fixed amount of intelligence on the planet, and the population keeps growing :(
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 11:21 am

In my case I always hit Remember Me and never use any form of password management. I just closed down Firefox and then brought it back up and was still logged in, so I guess I'm getting logged out based on some duration of time. Not sure how long it is but it can't be more than a few hours based on what I'm seeing.
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 12:31 pm

morphine wrote:So this happens after a while, randomly, after closing and restarting the browser...?


Login status has persisted browser restart. I rarely restart my browser--pretty much only when new versions of FF come out or I'm forced to reboot for some other reason. Generally every few weeks.

One correlation I'm 90+% sure of is that the screen locked. I'm still trying to see if Firefox has any hooks into the X server to see when the screen locks as some kind of 'end session' signal. I don't think I've noticed it while I was logged in and active.
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Re: Short password timeout in Comments

Postposted on Fri Mar 28, 2014 3:17 pm

morphine wrote:So this happens after a while, randomly, after closing and restarting the browser...?

Seems to be the case for me. I was logged out in Chrome again today. I use Chrome pretty much all the time, but it doesn't happen every time I quit the browser.
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Re: Short password timeout in Comments

Postposted on Sat Mar 29, 2014 6:41 am

It just logged me out for the first time since last Friday. I don't think it had anything to do with closing & restarting the browser. I had the front page open in a tab that I didn't look at for hours, then I reloaded that tab and was logged out.
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Re: Short password timeout in Comments

Postposted on Mon Mar 31, 2014 3:34 pm

I guess it's back to spelunking code and logs for me.

If it's okay with your guys (people in this thread), tomorrow or so I may ask you to visit some specific data-gathering URLs. Also, thanks for everyone who has helped test and provide feedback.

Apologies for the incovenience, but this bug has been quite... elusive. I mean, we roll out a whole frickin' subscription system and yet... :evil:
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Re: Short password timeout in Comments

Postposted on Wed Apr 02, 2014 8:49 am

Any time you need it, morphine, just ask. I'm at your service.
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Re: Short password timeout in Comments

Postposted on Wed Apr 02, 2014 12:03 pm

I'm down to help.
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