Intermittent narrowing of a non-resizable form

From Visual Basic to GNU C, this is the place to talk programming.

Moderators: SecretSquirrel, just brew it!

Intermittent narrowing of a non-resizable form

Postposted on Tue Jul 16, 2013 7:58 pm

If anyone experienced something similar to what is described below. Any insight would be greatly appreciated.

Form control description
-Printer options
-Non-resizable
-Contains check boxes.
-Buttons to open system printers window and select printers
-Form control is by AcuTerm GUI

Issue
-Intermittently when opened the entire form shrinks to the width of about 1 inch.
-App hangs. Need to use task manager to terminate.

Knowns and Unknowns
-Multiple Windows 7 32 bit computers affected.
-I have not witnessed it myself nor was able to reproduce but have a screen shot provided by the end-user.
-Event viewer does not have any warnings/errors that could be dimmed as related.
-No issues with printers as far as I know.
-Only one form does it.
-No recent changes/updates in the system except the offending app which was updated a few months ago.

Potential suspect(s)
-IRIS Scan by HP.
-Security apps.
-Bad printer driver.
-Bad network connection to the printer.
Core i7 960 3.2GHz | 12GB RAM | 1.5TB HD | Asus GTX Titan | Dell WFP 3008 30" 2560x1600 | Windows 7 Ultimate 64 Bit
michael_d
Gerbil Elite
 
Posts: 562
Joined: Sun Dec 16, 2007 2:42 pm

Re: Intermittent narrowing of a non-resizable form

Postposted on Tue Jul 16, 2013 8:36 pm

michael_d wrote:-No recent changes/updates in the system except the offending app which was updated a few months ago.

Sounds like a bug in the app. Possibly a latent one which was triggered by some other system update, e.g. new version of one of the system DLLs.
(this space intentionally left blank)
just brew it!
Administrator
Gold subscriber
 
 
Posts: 37635
Joined: Tue Aug 20, 2002 10:51 pm
Location: Somewhere, having a beer


Return to Developer's Den

Who is online

Users browsing this forum: No registered users and 4 guests