Intermittent narrowing of a non-resizable form

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Intermittent narrowing of a non-resizable form

Postposted on Tue Jul 16, 2013 7:58 pm

If anyone experienced something similar to what is described below. Any insight would be greatly appreciated.

Form control description
-Printer options
-Non-resizable
-Contains check boxes.
-Buttons to open system printers window and select printers
-Form control is by AcuTerm GUI

Issue
-Intermittently when opened the entire form shrinks to the width of about 1 inch.
-App hangs. Need to use task manager to terminate.

Knowns and Unknowns
-Multiple Windows 7 32 bit computers affected.
-I have not witnessed it myself nor was able to reproduce but have a screen shot provided by the end-user.
-Event viewer does not have any warnings/errors that could be dimmed as related.
-No issues with printers as far as I know.
-Only one form does it.
-No recent changes/updates in the system except the offending app which was updated a few months ago.

Potential suspect(s)
-IRIS Scan by HP.
-Security apps.
-Bad printer driver.
-Bad network connection to the printer.
Core i7 960 3.2GHz | 12GB RAM | 1.5TB HD | Asus GTX Titan | Dell WFP 3008 30" 2560x1600 | Windows 7 Ultimate 64 Bit
michael_d
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Re: Intermittent narrowing of a non-resizable form

Postposted on Tue Jul 16, 2013 8:36 pm

michael_d wrote:-No recent changes/updates in the system except the offending app which was updated a few months ago.

Sounds like a bug in the app. Possibly a latent one which was triggered by some other system update, e.g. new version of one of the system DLLs.
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