So, I've been a avid Razer fan after I decided to switch from a 'normal' Logitech mouse to a gaming mouse (before they had their gaming lineup). I demand the very best for playing FPS's, so of course I picked a mouse that was designed for it. I started with a Boomslang, then went to a Viper, a Diamondback, a Copperhead, and then a Lachesis over the last few years. I've generally enjoyed their non- ambidexterous designs, light feel, and responsiveness. However, over the last few years Logitech has caught up to them in almost every area and now they seem to be lacking quality.
I bought a Copperhead a few years ago and it seemingly started failing after the first year or so of use. The buttons would sometimes not register a click or doubleclick with me pushing a single click. I talked to techsupport and got a new one. A year or two after that it started failing again; the buttons were to blame. So instead of dealing with techsupport I decided to get a Lachesis close to a year ago. Now this mouse supposedly had tracking issues when it first came out. I being a avid fan, waited for the firmware fixes and then bought it. However, the laser worked perfectly at first and slowly started degrading over time (I didn't even think that was possible). It doesn't track perfectly anymore and if you move your hand equidistant back and forth over the mousepad it ends up in different areas. Not only that, but it sometimes does weird things on the screen when moving it. The clicks no longer register properly as with the Copperhead and sometimes don't register at all. Thankfully I haven't had issues with double clicks when I single click yet, but the double clicks don't always register. Obviously they used the same buttons from the Copperhead series in the Lachesis series.
So, I decided to contact techsupport seeing as it's starting to become unusable. They sent me around in a loop telling me to update firmware even though I did already, clean the lens which was already clean, use a different mousepad, all of which I mentioned and did before I talked to them. I gave up seeing as it was becoming too much of a hassle and my problem got worse. So this December I contacted then (the mouse not even being a year old) and wanted a RMA. I was then informed that you are no longer able to get a RMA without the original receipt. Who keeps receipts for close to a year? Most online places are able to check serial numbers of items if they really want to see when it was produced. Not only that, but I bought it from Bestbuy because it was around the same price and close, so there is no way I could get a receipt.
I can sorta understand this, but at the same time they're starting to fall as far as 'professional' gaming products are concerned. Obviously they're using cheaper components in order to cut corners and now they don't want to shoulder the burden for that shotty workmanship. I can honestly say I never had a problem with any of their mice before I bought a Copperhead either. The Copperhead tracked fine too even if the buttons went bad, but now both the buttons and the tracking go bad. Thats like your entire mouse. So, now I'm contemplating on going back to Logitech as I haven't heard anything bad about them and the specs are around the same.
Has anyone had similar experiences with Razer products or want to share their experiences (unbiased) with Logitech?