Friend of Friend's apparently fried hard drive--advice?

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Friend of Friend's apparently fried hard drive--advice?

Postposted on Thu Jun 07, 2012 2:02 pm

Just got a hold of friend of a friend's laptop. HP Pavilion dv6500, AMD 64 Athlon 2 from around 2007-2008 roughly.

There's no no boot, but I get this:
"NVIDIA Boot Agent 247.0541
Copyright (C) 2001-2005 NVIDIA Corporation
Copyright (C) 1997-200O NVIDIA Corporation
PXE-E61: Media test failure, check cable
PXE-MOF: Exiting NVIDIA Boot Agent.
Operating System not found"

There's just a little click of doom from the hard drive. Popping in a Window disk gets me nothing. So I'm thinking head crash maybe, and this guy will have to pony up the bucks for a data recovery service--apparently he never believed in backing up. I feel for the guy since he's going through a divorce and apparently had a lot of stuff on the drive.

Any practical, helpful, mildly sympathetic thoughts from the experienced and wise forum members?
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Re: Friend of Friend's apparently fried hard drive--advice?

Postposted on Thu Jun 07, 2012 2:19 pm

Have you tried plugging the drive into a desktop and not using it as a boot drive? This should avoid any problems that may be stemming from OS corruption while giving you the ability to explore the drive and pull his data off.
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Re: Friend of Friend's apparently fried hard drive--advice?

Postposted on Thu Jun 07, 2012 2:26 pm

That would be my suggestion as well - eliminate the laptop as the source of the problem using a known good drive "toaster" or just connecting it directly to your system (assuming it's sata). It could be that the boot order on the laptop got changed from the hard drive, or as was suggested, the boot manager is somehow corrupted. Before you do any disassembly of the laptop, I would make sure the guy is aware that there's a pretty good chance he's lost everything and it is either very expensive or very slim chance he'll get his data back. Might as well set the expectation early and if he's really that concerned about it, I wouldn't crack the laptop open and assume responsibility - if its that important to him, have him send in the whole machine to the recovery company. Maybe you can suggest a backup solution for him in the future - something like crashplan maybe.
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Re: Friend of Friend's apparently fried hard drive--advice?

Postposted on Fri Jun 08, 2012 9:35 am

Great advice, and thanks for taking the time to help out!
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