Ryhadar wrote:TL;DR - $200 graphics card was advertised as having 4 heatpipes. I bought it, it only has 2. RMA?
been doing it 20 years and the only thing I've learned is that I can't count on anyone.I'm kind of sad I can't count on XFX anymore. I have never had a single hardware problem with any of the 5 cards (all Radeons, no less) that I've purchased from them. I guess it's time to look elsewhere.
ericfulmer wrote:Based on what the OP has said, I think XFX's response was fine. The OP apparently stated that the card was working, was labeled and boxed as the card he ordered, appeared in system to be that card, but differed from the picture and advertising taglines. They bounced his email around twice and they responded with a reasonable answer.
I would much rather a company prioritize their customer service resources on issues of functionality.
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