Crashes after installing Radeon 7950

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Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 12:49 am

Hey guys, I've been dealing with some issues after i installed my Radeon 7950. After a couple minutes of use explorer freezes up but my mouse and gadgets are still active (clock, cpu usage, etc). After another couple of minutes I get the BSOD with the following message:

Stop: 0x000000f4 (0x0000000000000003, 0xfffffa8007ec5b30, 0xfffffa8007ec5e10, 0xfffff800043e2470)

I've updated to the latest catalyst drivers, ran windows update, updates the firmware on my SSD, but I'm running out of ideas. Safe mode suffers from the same problem, so I'm not really sure what's going on.

Help?
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 1:41 am

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Last edited by clone on Tue Jan 14, 2014 2:17 pm, edited 1 time in total.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 1:43 am

Could be lots of reasons... Your power supply might be too weak, or the card might be defective... Try re-seating the card (remove it then re-insert into slot), maybe try using different PCIe slot (if your motherboard has one)... If you have spare PC (or have a friend with compatible PC) - try using this card in it.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 3:44 am

If I were you, i would start with Mobo Bios update, second try to see if PSU is up for taking the load of HD 7950, third try to reseat the card, forth try the card in other computer and if nothing works, RMA the card.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 4:23 am

Check that your memory is seated properly, too. While you were installing the graphics card you may have jostled or loosened other items in the case.

If it were a PSU capacity problem, I'd expect it to be more apparent during gaming, when the system really pulls a lot of power.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 10:26 am

I'm using a Corsair TX750, so power shouldn't be an issue. I haven't tried updating the motherboard bios yet, I'll try that next.

I've reseated the memory modules, and I even went back to an older Radeon 4870 and the problem persisted.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 12:02 pm

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Last edited by clone on Tue Jan 14, 2014 2:17 pm, edited 1 time in total.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 12:42 pm

Don't think I've run adobe updates, they seem to have a new one every other day.

Also, the explorer I mentioned was the process, not the web browser. Sorry for not being clear earlier.

I'm running windows 7.

Here's my current setup:
MSI X58 Platinum
Core i7 920
6GB Corsair Dominator DDR3
Radeon 7950
OCZ Vertex 2 (primary)
Various Hitachi 1TB drives

I find it interesting that I don't get an error message on the BSOD, but just the code I posted earlier.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 5:43 pm

Well, since you get the same results with other card and your PSU is most likely good - I'd try to visually inspect the motherboard's surface, to see if there's any "accidental" physical damage to any of its components... I would also inspect how your motherboard is mounted inside the case (maybe remove it completely), see if it "touches" the case in an inappropriate ways :wink:

Also, try this: disconnect your SSD drive and use a spare HDD instead - install your OS on it, your apps/games and see how your system runs without SSD. This way you will at least know if the problem is caused by SSD or if it's fine...
Last edited by JohnC on Fri Feb 15, 2013 5:59 pm, edited 1 time in total.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 5:57 pm

Sounds good, I'll do some inspecting to make sure no suspect "contact" is happening under my nose.
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 15, 2013 6:01 pm

Should I also try booting into linux from a USB drive and letting it chill out while I go.....eat a sandwich?

Any suspect contact would cause a failure in the case as well I think.
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 1:56 am

Doesn't appear to have any bad contact. Updating bios is next i guess.


EDIT: Maybe I'm just stupid, but the MSI instructions on how to update BIOS are not very good.....I have no idea what they want me to do haha
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 2:29 am

When you loaded the card new card did you completely remove the old drivers first? The 4870 and the 7950 run a different driver. You could be having a conflict between the two.

source:

http://sites.amd.com/us/game/downloads/ ... loads.aspx

Driver split occurs between 4000 and 5000 series

edit: The bottom of the page also has an uninstall tool
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 4:15 am

Shmeal wrote:Doesn't appear to have any bad contact. Updating bios is next i guess.


EDIT: Maybe I'm just stupid, but the MSI instructions on how to update BIOS are not very good.....I have no idea what they want me to do haha

Well, if your motherboard has built-in BIOS flash function somewhere in its BIOS settings - use that (just unzip the downloaded BIOS files on USB flash drive, plug it in and use the flash utility in the BIOS to locate your flash drive and load BIOS update from it)... Otherwise make a bootable USB flash drive (if MSI doesn't provide instructions - find a generic guide on internet), unzip the BIOS file (and the flashing utility which should be in same zipped file) into this USB flash drive and boot from it (set your BIOS to "boot from removable drive" or whatever it's called), then after you boot from USB drive you have to type in specific command to initialize flashing process (see the MSI's site, it should tell you what you have to type)... Or download their Windows-based utility which should do everything automagically :wink:
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 6:49 am

pogsnet wrote:Safest way is to reinstall your OS, to be sure you may make another windows from another partition to try its stability then its up to you to completely reformat your system.


Re-install the OS for a driver switch? That's wholly unnecessary, especially when OP has established that it crashes in safe mode too.

Shmeal, I'd definitely try to boot into Linux-on-a-stick and use that for a bit of browsing while you eat your proverbial sandwich. If that still crashes, you're 100% sure that it's a hardware problem.
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 11:24 am

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Last edited by clone on Tue Jan 14, 2014 2:17 pm, edited 4 times in total.
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 12:10 pm

Sounds good, time to get that sammich ready. If that fails, I'm going to get all medieval on this bitch!
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 1:28 pm

Booting linux from a USB drive worked out fine.

I decided to do the "burn this motherf**ker to the ground" approach and tried to reinstall my OS. The installation fails on my SSD, and when the system restarts, the SSD no longer showed up on the boot menu until I the computer is actually turned off and then turned on again.

Looks like I might need a new SSD?
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 1:57 pm

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Last edited by clone on Tue Jan 14, 2014 2:17 pm, edited 1 time in total.
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 4:07 pm

Used an old platter drive to install windows and it looks like it went just fine. I had to leave while chkdsk was going on because I was trying to get this all done before a business trip but it looks like I might just have to get a new SSD.

Might be a good time to migrate to Win8 I guess!

I will give you guys an update when I get back in a couple of days.
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 7:16 pm

Apparently, format is good at finding problems too!
In hindsight, you probably had some corrupted system files on the SSD that were causing things to not work properly. :wink:
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Re: Crashes after installing Radeon 7950

Postposted on Sat Feb 16, 2013 7:59 pm

Shmeal wrote:Used an old platter drive to install windows and it looks like it went just fine. I had to leave while chkdsk was going on because I was trying to get this all done before a business trip but it looks like I might just have to get a new SSD.

Might be a good time to migrate to Win8 I guess!

I will give you guys an update when I get back in a couple of days.

Yea... You can find plenty of posts from OCZ's own SSD forums if you just Google something like "OCZ stop f4 error" :wink:
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Re: Crashes after installing Radeon 7950

Postposted on Fri Feb 22, 2013 9:53 pm

Got everything to work! Had to swap out the SSD for a newer, prettier model.

Now I have no clue why my third monitor always reverts to super low resolution every time I come out of screensaver or when windows first starts up. Unplugging the displayport cable, turning off the monitor, and then reconnecting everything brings it back to 1080p. Nothing else seems to do the trick
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