TR Forums

Ok I have bought this software, the name is as listed in the subject of this message. There is a "Capture Video" Function, which I will assume is for capturing the video strait from my camera. But everytime I click on the "Capture Video" Button I get this error message

An Error has occured during the operation
An exception has occured

Now on the window for the error message there is a details button. Ths is the information listed

Screenblast Video Capture
Version 3.0 (Build 90)
Exception 0xC0000005 (access violation) READ:0x18B11F0 IP:0x18B11F0
Thread: GUI ID=0xFFF6E5A7 Stack=0x8FA000-0x900000
Registers:
EAX=00000000 CS=0167 EIP=018b11f0 EFLGS=00010206
EBX=008faee2 SS=016f ESP=008fae90 EBP=008faeb0
ECX=00000000 DS=016f ESI=00007f06 FS=5687
EDX=00007f26 ES=016f EDI=008fae94 GS=5ab7
Bytes at CS:EIP:
018B11F0: .. .. .. .. .. .. .. .. ........
018B11F8: .. .. .. .. .. .. .. .. ........
Stack Dump:
008FAE90: BFF7363B BFF70000 + 363B (KERNEL32.DLL)
008FAE94: 00000024
008FAE98: 00000024
008FAE9C: 00000003
008FAEA0: 008FAFE8 007F0000 + 10AFE8
008FAEA4: 008FB110 007F0000 + 10B110
008FAEA8: 7EE057AF 7E090000 + D757AF
008FAEAC: 0000016F
008FAEB0: 008FAEC4 007F0000 + 10AEC4
008FAEB4: BFF94407 BFF70000 + 24407 (KERNEL32.DLL)
008FAEB8: 5AB77F06 356B0000 + 254C7F06
008FAEBC: 00005AB7
008FAEC0: 00000001
008FAEC4: BFF719B8 BFF70000 + 19B8 (KERNEL32.DLL)
008FAEC8: 00007F00
008FAECC: 008FB744 007F0000 + 10B744
> 008FAED0: BFF7186D BFF70000 + 186D (KERNEL32.DLL)
> 008FAFB0: 00530000 00400000 + 130000 (SBVIDCAP30.EXE)
008FAFB4: 74665AB7 70AE0000 + 3B85AB7
008FAFB8: 7FD21C0E 7FC30000 + F1C0E
008FAFBC: 17AF2D3F 041E0000 + 13912D3F
008FAFC0: 00000001
> 008FB08C: 1C20570A 1C200000 + 570A (QCAP.DLL)
> 008FB094: 0059DF88 00400000 + 19DF88 (SBVIDCAP30.EXE)
> 008FB098: 1C21B591 1C200000 + 1B591 (QCAP.DLL)
008FB09C: 00A24650 00A20000 + 4650
> 008FB0A0: 1C20568C 1C200000 + 568C (QCAP.DLL)
008FB0A4: 00A2465C 00A20000 + 465C
> 008FB0A8: 1C205A32 1C200000 + 5A32 (QCAP.DLL)
> 008FB0B4: 1C201500 1C200000 + 1500 (QCAP.DLL)
> 008FB0B8: 0059DF7C 00400000 + 19DF7C (SBVIDCAP30.EXE)
> 008FB0BC: 0059DF78 00400000 + 19DF78 (SBVIDCAP30.EXE)
008FB0C0: 008FB0E0 007F0000 + 10B0E0
> 008FB0C4: 1C20A8CA 1C200000 + A8CA (QCAP.DLL)
008FB0C8: 00A24650 00A20000 + 4650
> 008FB0CC: 0059DF78 00400000 + 19DF78 (SBVIDCAP30.EXE)
008FB0D0: 0070A740 006D0000 + 3A740
008FB0D4: 00000000
008FB0D8: 00000000
008FB0DC: 00A221D0 00A20000 + 21D0
> 008FB0F8: BFF7B77B BFF70000 + B77B (KERNEL32.DLL)
> 008FB0FC: BFF713E2 BFF70000 + 13E2 (KERNEL32.DLL)
> 008FB104: BFF99AF1 BFF70000 + 29AF1 (KERNEL32.DLL)
> 008FB150: BFF73A6F BFF70000 + 3A6F (KERNEL32.DLL)
> 008FB17C: BFF7B9C5 BFF70000 + B9C5 (KERNEL32.DLL)
> 008FB188: BAACD492 BAAA0000 + 2D492 (DDRAW.DLL)
> 008FB18C: 1C20F4C6 1C200000 + F4C6 (QCAP.DLL)
> 008FB1AC: 1C202D18 1C200000 + 2D18 (QCAP.DLL)
> 008FB1B4: 1C20F892 1C200000 + F892 (QCAP.DLL)
> 008FB1BC: 1C202D14 1C200000 + 2D14 (QCAP.DLL)
> 008FB1D0: 1C20D8CC 1C200000 + D8CC (QCAP.DLL)
> 008FB1F0: BAAE6FD4 BAAA0000 + 46FD4 (DDRAW.DLL)
> 008FB1F4: BAAA2680 BAAA0000 + 2680 (DDRAW.DLL)
> 008FB1FC: BAACD4DA BAAA0000 + 2D4DA (DDRAW.DLL)
> 008FB200: 1C20D6AB 1C200000 + D6AB (QCAP.DLL)
> 008FB20C: 1C20D70E 1C200000 + D70E (QCAP.DLL)
> 008FB220: 1C20D761 1C200000 + D761 (QCAP.DLL)
> 008FB23C: 0043007E 00400000 + 3007E (SBVIDCAP30.EXE)
- - -
008FFFF0: 57B75D9E 356B0000 + 224C5D9E
008FFFF4: 865DEFEC 865BF000 + 1FFEC
008FFFF8: BFF89DD5 BFF70000 + 19DD5 (KERNEL32.DLL)
008FFFFC: 00000000

Now I don't know if any of that means anything at all. But this is going to develope into a serious problem if I cant get it fixed ( The problem being my computer will find itself testing it's flight distance out my window ) I have been told it may be as simple as I should upgrade to a later version of windows. ( Currently using win 98 Second Edition ) So anyone got any Ideas?

What motherboard do you have?

Yea, i would love to be able to tell you that very integral peice of information, but alas, i am a moron. So would you be able to help me find out how to figure out what kind of a motherboard i have?

Look on the motherboard itself is one way. Before you open your case, make sure either the warranty is already expired if its brand name like dell etc, if you open your case made by some, you automatically void it.

Another way is to look on the vendors website to see what ya got.

Check and see if Sony has a patch for the software, and we can link you to hardware testing utils if needed.

Make sure your video card and sound card drivers are the latest as well. This included making sure DirectX is the latest as well.

Does any other software crash or lockup on your PC? Have you added RAM recently?

Sony did have an update, whcih was 41 megabytes. And on a computer as cool and fast as mine, that only took 4 HOURS TO DOWNLOAD. And when I went to the video capture function it worked for about ten secconds, i got the " This program has performed an illegall operation" error message, and this set of details

SBVIDCAP30 caused an invalid page fault in
module SDVC03.DRV at 0167:01cb2722.
Registers:
EAX=00000000 CS=0167 EIP=01cb2722 EFLGS=00010212
EBX=803cc1a0 SS=016f ESP=0420fe64 EBP=01cbdf60
ECX=00003840 DS=016f ESI=007826d0 FS=4fa7
EDX=0000e100 ES=016f EDI=4d670000 GS=0000
Bytes at CS:EIP:
f3 a5 8b ca 83 e1 03 f3 a4 5f 5e 8b 43 14 0c 09
Stack dump:
803cc1a0 01cbdd68 0420ffcc bfdf62b4 01cb2d6f 803cc1a0 01cb2e2c 803cc1a0 bff92d08 01cbdd68 8178fbd8 63203035 75747061 00646572 00000000 00000000

And im still working on finding my motherboard, compaq's website and customer service isnt all that helpful, and it is an old computer.

Not to belittle the_silver_bullet24's post, but finding your mobo model will only really help us troubleshoot hardware issues, and if this error stems from hardware, it is most likely RAM. You can run a RAM test overnight using a Memtest86 bootable floppy, just to make sure your RAM is OK.

If nothing else is crashing, it is less likely that it is RAM, but for the sake of ruling things out, it'd be helpful.

Go to Start > Run > and type dxdiag. What version of DirectX are you running? How about your video and sound drivers, do you know how to tell version you are running? I've mentioned this before, but for a video editing program to crash, checking these basic things is an important step in troubleshooting.

And just to be sure, does this older PC meet the minimum requirements to run this software?

I am using directx8.1 i surpass the requirements for the program except i just meet the 128 mb ram. The only fishy thing I can tell about the requirements is this
OHCI-Compliany IEEE-1394 integrated port or capture card (For DV Capture and print to tape )