TheEmrys wrote:Have you just tried to hook the USB HD to another computer and move it over the network to the laptop? If the customer doesn't use an external hard drive, it may be a decent workaround.
also, what happens with a USB flash drive?
just brew it! wrote:Hard to imagine the NIC driver affecting USB stability, but stranger things have happened. I suppose these sorts of seemingly nonsensical interactions should be less surprising these days, with pretty much everything integrated into the same southbridge chip. And a single driver with unrestricted access to system RAM and a wild pointer bug can wreak all kinds of havoc...
TheEmrys wrote:Do you know how each of the hard disks are formatted? Is there a difference?
Have you tried to put an older USB driver on?
mikeymike wrote:Another possibility is that the NIC hardware could share an IRQ with something awkward like USB. I've had the ethernet disconnected though and the problem has happened. I'm hoping (though I find it unlikely) that this is a USB incompatibility with my USB hard disk enclosure. I'm testing it with a Seagate FreeAgent drive instead at the moment. If that doesn't work, I'll disable every bit of unnecessary hardware to see if that makes any difference.
By using these firmware/drivers you agree to accept the possibility of product failure.
UberGerbil wrote:Have you run Memtest and perhaps some other kind of stress test? While unlikely, it's possible you have flaky RAM or an overheating issue that would show up under any intensive use, and this transfer just happens to be the first thing to cross the threshold.
I realize that this is a machine that was already running with a previous OS and didn't have any hardware changes (right?) but a new OS with a new driver model (if the previous OS was XP or if you went from 32bit to 64bit) will exercise hardware in different ways, and some marginal component that worked fine before might be falling over under the new conditions. I've seen it happen in the past.
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