Win 7 64 bit print spooler

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Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 8:55 am

Has anyone run across a fix for Windows 7 64 bit that on a regular basis the print spooler shuts down? You can go into services and restart it and it’s fine. But then later you will find it stopped again. Sometimes goes for days without a problem then starts shutting down again. I made a batch file to restart it that is on the desktop, but it’s annoying to keep doing it. Also the closed spooler seems to make Word Perfect close unexpectedly. This computer is on a network and has no local printer. It is attached to a network printer and two network copier/scanner/printers. I have deleted all the printers and reinstalled them.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 9:15 am

Have you checked the printer makers' web sites for updated drivers?
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 9:19 am

Yes. All drivers are the most up to date available.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 9:28 am

Kind of a clunky solution but you could set windows task scheduler to run your batch file every so often.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 9:38 am

I would tend to blame the printer driver for this. Does it have a different driver, i.e. are you using a PCL6 driver and is there a PostScript one?

The task scheduler idea is a good one.

In my experience, this happens from crappy printer drivers and then the print job leaves its files in the spool folder; you'll need to delete the contents of the spool folder before you restart the spooler service.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 10:14 am

Yes indeed, the print spooler is trying to tell you that there's something in there that it doesn't like. It's also been my experience that jobs will get stuck and just removing drivers also won't fix it; you'll need to clear the spooler contents first, and then it should be working.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 1:33 pm

I had a client machine with an HP LaserJet that would do this constantly on a specific PDF (monthly report the user would get), eventually a driver update on the printer became available to fix it. But I'd place the blame on the printer manufacturer's drivers.
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Re: Win 7 64 bit print spooler

Postposted on Thu Nov 17, 2011 2:01 pm

do any of your printers support WSD?

I've got an office with a Lexmark multi function laser that does and it causes some win7 machines on the network to do this. Check the "ports" section of all network printers on the machine to see if you do. It's odd because they are all identical dells brought at the same time with the same image on them :-?

I still haven't found a real fix for this myself (if this is your problem). However if you do have a WSD printer try turning off wsd support on the printer's control panel and connect to it the old fashioned way (ie standard tcpip port).
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