Personal computing discussed
Moderators: renee, David, Thresher
Apple Store appointment in 40 minutes. I'll let you know what they say.
cphite wrote:They'll say you were holding it wrong
just brew it! wrote:Hey, this thread made the front page news!
Sorry for the spamming, wasn't sure what the right address was.
Full recap, summary to follow:
I went in, waited for my appointment, and approached the Genius Bar. I
recounted my story. The Apple Rep seemed quite sympathetic, said "Oh
wow, can I see it?". Without waiting for a response he took it from me
and disappeared into the back for ~20 minutes. He then returned with a
very small box. "Well here's what we'll do". He opened the small box
and took out an AC adapter, leaned across the counter, and took mine.
He handed me the new one.
"For this [iPad], I can't do anything because of this [gestured at
screen]." "What, the crack?" I replied. "No, this [pointed at screen
again] This there, Cydia".
"I can fix that for you" I said. Started a full wipe. "No, no, that
voids the warranty completely. It's not covered for anything at all".
An hour later, the full wipe has not completed. My iPad is stuck on a
screen with an Apple logo.
I asked for a hard copy of this decision for reference to a lawyer.
Apple minion snatched up my iPad again and disappeared into the back
[No admittance!]. After another twenty minutes, he returned with
"Robert H., Store Manager". Robert explained to me that any
unauthorized software was a modification. All modifications completely
void the warranty. I asked if the iPad having been restored would not
make this moot.
"Oh no, because the issue would be gone now too." Really? "Yes, and
now there's this crack in the glass that voids the warranty as well."
"Because I dropped it, because it was very hot". "Shouldn't have dropped it."
So Apple's official position is that jailbreaking makes your iPad
catch fire, and that's "Not their problem anymore".
Anyone want to buy an iPad with a crack? Catches fire easily. Also for
sale, one iMac, one iPod Touch, and anything else I find in my house
with an Apple logo. CHEAP.
- Rich
just brew it! wrote:Unfortunately, they are probably legally within their rights. That doesn't make them any less wrong though.
This further affirms my decision to never buy an Apple product. I've never owned one, and probably never will. Not even a 99 cent iTunes track.
SNM wrote:I imagine that jailbreaking grants you access to the device's power management, no?
SNM wrote:I imagine that jailbreaking grants you access to the device's power management, no?
rcs2k4 wrote:Sucks a bit, and I feel for you and your expensive paperweight. You cutting your losses and getting rid off all things Apple? Can't say I blame you I guess.
M$ are no saints neither, but there's a lot to be said for open source software. Maybe put Ubuntu onto the iPad and show Apple store drones what a decent Os looks like. You can also say something like "Oh, look, it's not broke it. Funny that"
sid1089 wrote:Why not take the ipad now stuck in the apple logo screen to another apple store? Tell them that it got stuck after heating up, so you tried to reflash it and it got stuck permanently..