The Swamp wrote:I tried everything I could, but there is no bringing this thing back to life. OCZ is going to issue me an RMA. Their customer service is good. Although will the replacement drive simply do the same thing?
Chrispy_ wrote:My RMA's took between 1 and 2 weeks including weekends and shipping time. Industry standard from my experience with other vendors.
The Swamp wrote:Has the Sandforce issue been fixed yet? Was it just a firmware issue all along?
I think it's a lot of hubris combined with bad experiences with OCZ in the past, namely their PSUs back from 2005 and earlier. Personally, my experience with them has been fantastic. It would only be better if I never had to contact them in the first place.Chrispy_ wrote:Not only that, they gave me an upgrade once - I had an Agility die within a week of purchase and they asked if I was okay with a similar capacity Vertex.
For a company that in my (limited) experience has some of the best customer service around, I really can't understand why they got so much flak for the Sandforce debacle. It's not like any other Sandforce vendors fixed the bluescreens before OCZ did....
TheWacoKid wrote:The Swamp wrote:Has the Sandforce issue been fixed yet? Was it just a firmware issue all along?
AFAIK yes. I haven't had a single issue with my drives (2.15 firmware) and neither has my fiancee. The forums report fairly unanimous success in the newest firmware fixing the BSOD bug.
Dizik's update to OCZ wrote:I looked up my RMA status this morning and saw that my drive is set to be replaced with an Agility 3 (AGT3-25SAT3-120G). Why is that?
I spent $219.99 originally on my hard drive. Since it's dying, FOR THE SECOND TIME IN 14 MONTHS, I am out of a $219.99 hard drive, not a $159.99 as OCZ seems to suggest. Just because the Vertex 2 is selling for around the same price as an Agility 3 does not mean that I should be receiving a drive that goes for the same price.
If you someone were to wreck into your 2007 Lexus doesn't mean you should be compensated with a 2011 Kia just because they sell for around the same price point. Why is that so hard to understand?
And to think, I've defended OCZ's warranty/RMA policy recently since I was treated so well last time. In the past few days I've gone from being a loyal OCZ customer to potentially never buying an OCZ product again.
If OCZ insists on not replacing my 120GB Vertex 2 with a 120GB Vertex 3, with an advance RMA, then I will have no choice in the matter but to file a complaint with the Better Business Bureau as well as The Oklahoma Office of the Attorney General's Public Protection Unit which handles consumer protection.
If this issue is to be resolved in a timely manner, I implore you to call me instead of updating a ticket 24 hours later.
I know it was a stretch, but it was worth a shot. My reasoning was that I would have end up paying $219.99 for a $159.99 drive. If OCZ wants to cut me a check for the difference, then I'd be alright with that. Even if OCZ were to replace the drive, I'm still looking for a drive from another manufacturer. I have an 100% fail rate with OCZ SSDs, with each drive dying within 6 months of use, so the chances of me never buying from them again is 100%.just brew it! wrote:Seems to me you're expecting a bit much here. Their obligation under the warranty is to replace the drive with something functionally equivalent, not whatever you can get today for the price you paid when you originally bought the dead drive. Would it be a nice gesture on their part to upgrade you as compensation for the inconvenience? Sure it would. But I wouldn't expect it, nor feel that I was entitled to it.
Going back to your car analogy... so if your 2007 Lexus died, you'd expect them to replace it with a 2011 Lexus?
Dizik wrote:Well, it seems that my experience with OCZ has taken a turn for the worse. I've been told that an advance RMA will not be possible, leaving me completely without a computer, as they will have to "test" my current drive.....................The main thing that aggravates me is that I was able to do an advance RMA last time, but no option to do one again this time around. With so many known problems with the Vertex 2 and that version of the SandForce controller, what could they possibly be testing?
ludi wrote:I take this to mean they've been inundated with questionable RMA claims on the Vertex2 and other Sandforce-based drives based on the general Sandforce fiasco and forum threads like this one, from people who have not yet experienced a problem with their drive but are hoping to trick OCZ into providing a free upgrade.
Unfortunately, that also lowers the service quality for people like yourself who have an actual problem.
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