Trusteer Rapport

[Head4Heights]

Totally valid question... however I feel that even if it is utterly harmless and even useful (I will concede that most people will have no issues with this software) there is a principle at stake. If the customer decides to get shot of it, it shouldn't be at the discretion of Rapport. They have no legal or moral right. I'm as niggled about their supercilious attitude as much as anything.

[just brew it!]

Heh. This thread is now the 5th ranked Google result for this product, right below Wikipedia!

Also interesting that the thread got necroed by someone from the company that created it.

Reading the description here, it sounds like this thing is essentially a "white hat" rootkit. I'm not surprised it can be difficult to remove, since it is designed to thwart removal attempts by the very malware it is supposed to guard against.

I hope that if my bank ever starts requiring customers to use it, that they'll grant exceptions for Linux users. It would be kind of annoying to have to fire up a VM just to do online banking...

[TrusteerSupport]

Hi Head4Heights,

You can download the safe uninstall utility from here http://www.trusteer.com/support/uninstall-troubleshooting. You will need to provide an email (sorry) as the uninstall utility exe file will arrive there, you won't have to wait for a representative to send you anything and a ticket won't be opened.

Sorry this got you upset, we try to do our best to make the support site and the UI or Rapport as smooth as possible so your post is valuable for us

Anyway, if you need further assistance, let me know. The safe uninstall utility should remove the software for good with no waiting in the process.

Regarding the bypass demonstrated in 2011's 44CON- we changed many things in Rapport since then. Here is one report about it http://www.trusteer.com/sites/default/files/Mandiant.pdf and another http://www.emsisoft.com/en/kb/articles/news121204/MRG-Effitas-Online-Banking-and-Endpoint-Security-Report-20122.pdf

Alex Man,
Trusteer Technical Support

[bbriley42]

Ushio01 wrote: "I have it on my computer and it does appear in Add/Remove Programs. The only thing it seems to do is stop me leaving the bank website if I have a password in copy and paste."

I have Windows 8 Pro, 32-bit. It shows up under "Rapport" in the add/remove programs list. I've not had any reservations about Rapport, and I have found their tech support people to be very helpful, such as when it had a conflict with the BitDefender Internet Security 2013 when the latter was first released in June, 2012.

[cynan]

My bank has been offering this for online banking for a while now. Now when you log in, you get directed to a screen that asks if you want to download the software. So far, I've just ignored it as they haven't made it mandatory. But I've been a bit curious.

You just gotta love the obligatory posterior-covering fine print. Makes me want to dive right in:

[Name of Bank] is not responsible for, nor guarantees, this software, other products or services of Trusteer, or the Trusteer website...

[PenGun]

You can imagine how disappointed I was to see:

"Rapport is not compatible with your operating system or browser."

Us poor lunix maniacs, unprotected as always.

[cstocks]

My partner's PC was showing a lot of LAN activity after switch on; I was looking out for something like that after getting a large internet usage bill this month.
A quick look at Kaspersky internet monitor showed that Rapport was pretty much continuously sending about 40kB/s (to somewhere). I have a low usage internet account, so 1GB per day (roughly what you can expect from 40kB/s if the PC is on for 8 or 9 hours) is expensive.
Rapport was listed on the Add/Remove programs list, and it did uninstall, but the PC (running XP - it's a 10 year old Dell) blue-screened immediately afterwards.
Two things are notable:
1. That Rapport has cost me thirty quid this month.
2. That my partner is unaware of ever having installed it, and she's internet savvy enough not to donwload stuff that she's not sure about.
I've chosen not to download Rapport in the past when my bank has advised that I should. It seems that was a good call.