Personal computing discussed
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auxy wrote:It's posts like this that make me scared to make real, "adult" purchases (like expensive appliances). _(´□`」 ∠)_
just brew it! wrote:auxy wrote:It's posts like this that make me scared to make real, "adult" purchases (like expensive appliances). _(´□`」 ∠)_
Just wait until you start looking at buying a house...
liquidsquid wrote:Samsung's apparent design philosophy is to generate new models faster then older ones fail, so when a model does fail, it is more attractive to "upgrade" it to get it fixed.
I am not pleased with their phones either... or their TVs. Phone is constantly on the fritz, and basic software design choices are bass ackwards. i.e Powering up the display and leaving it on to let you know the battery is low.
sschaem wrote:No, this is not some crude macguiver contraption, this is the inside of my late 2010 $1800 Samsung Fridge
ludi wrote:sschaem wrote:No, this is not some crude macguiver contraption, this is the inside of my late 2010 $1800 Samsung Fridge
You do realize that most of a fridge is just layers of insulation packaged between plastic on one side and sheet metal on the other, right?
The ice accumulation is an obvious design flaw but I don't know why you were expecting the inside to look like...well, whatever you were expecting it to look like.
sschaem wrote:ludi wrote:sschaem wrote:No, this is not some crude macguiver contraption, this is the inside of my late 2010 $1800 Samsung Fridge
You do realize that most of a fridge is just layers of insulation packaged between plastic on one side and sheet metal on the other, right?
The ice accumulation is an obvious design flaw but I don't know why you were expecting the inside to look like...well, whatever you were expecting it to look like.
I didn't expect to see some delicate Swiss mechanics, but I didn't expected either to see something put together using by badly applied foam and piece of tape here and there.
If you have to use 8 piece of tape to hold the foam backing.. and look how the foam tape was applied.
And I guess I'm a design purist, but I would have designed a groove in the plastic shell to hold the wire VS a piece of tape.
And for people thinking "Why dint you press the fridge defrost button"
Why would Samsung send a repair man twice to take the fridge apart and pay for it if they only needed to press a button.
Funny enough, the freezer side is fine, and so far no ice build up in the past 24 month. Its just the fridge side that keep freezing shut.
And defrost mean heat, even if I had this option (I dont, maybe this was added in 2011 Samsung model because of this flaw)
But manually doing this every 6 month would be a pain. Having your milk at room temperature all day is not recommended.
All I can say is that this is the first fridge that stop cooling after 6 month of operation without maintenance.
Now, yes, I can live with a shoddy looking craftsmanship as long as the thing work (but if you buy a $2000 Samsung fridge expect the inside to be hold by tape)
so the kicker is how Samsung pacified me until the fridge when out of warranty...
just brew it! wrote:The GE fridge we got when we bought this house 12 years ago still runs fine.
JohnC wrote:WTF are you rambling about... The "defrost" function is automatic, there's no need to press ANYTHING. It is obviously BROKEN for the "refrigerator" part (the "freezer" side is fine because it has separate evaporator with its own, separate auto-defrost system), so you have to either pay up to fix it OR throw refrigerator out and buy a new one. Continuing doing this in post after post won't help you to solve your issue
BIF wrote:Best of all, you'll be able to put the wine in the fridge and find something new to whine about.
JohnC wrote:WTF are you rambling about... The "defrost" function is automatic, there's no need to press ANYTHING. It is obviously BROKEN for the "refrigerator" part (the "freezer" side is fine because it has separate evaporator with its own, separate auto-defrost system), so you have to either pay up to fix it OR throw refrigerator out and buy a new one. Continuing doing this in post after post won't help you to solve your issue
wintermane666 wrote:It looks like that because it has been repaired 2 times. Its busted for the same reasons it failed before.. something is wrong and busting the defroster. This happens say about 1 in 10000 units... same sort of things happen with all such devices.. cars boats ac units heaters furnaces.. something goes wrong and keeps damaging a part again and again and the repairman cant see or cant fix the root cause.. it may even be a small design flaw in that one model or even in that BATCH of that model.
That's life.
By the by if you want a fridge your BEST by far option is to buy one from a line that has been out many years and NOT new design. All the bugs get worked out and yes everything comes with bugs.
sschaem wrote:JohnC wrote:WTF are you rambling about... The "defrost" function is automatic, there's no need to press ANYTHING. It is obviously BROKEN for the "refrigerator" part (the "freezer" side is fine because it has separate evaporator with its own, separate auto-defrost system), so you have to either pay up to fix it OR throw refrigerator out and buy a new one. Continuing doing this in post after post won't help you to solve your issue
Not very bright, aren't you ? The issue here is that it never worked (And I'm not alone), being a design flaw and even so it broke twice during the warranty, Samsung washed their hand of the situation as soon as the warranty went out.
http://classactionlawsuitsinthenews.com ... il-defect/
(The picture is the inside of the RS267TDRS air circulation)
Obviously this posting wasn't intended to miraculously fix samsung faulty design, but it might help at least one person thinking on buying a samsung appliance, and how to handle breakdown during warranty time.
sschaem wrote:Yes, but the issue again is how samsung refused to own up to the problem. And said "we cant replace your fridge until you have filed a third repair"
But when that happened , I got "You fridge is now out of warranty"
BIF wrote:Get an estimate. If it's less than half the value of the fridge, pay up and fix the damned thing. If it's too expensive, just buy a Kenmore, LG, or GE. GE's "Hotpoint" brand is the cheap apartment style model, dirt cheap and pretty reliable (though butt-ugly). If you save yourself two spoilage events within the first year after repair or replacement, the service and parts will very nearly pay for themselves!
Best of all, you'll be able to put the wine in the fridge and find something new to whine about.
JohnC wrote:sschaem wrote:JohnC wrote:WTF are you rambling about... The "defrost" function is automatic, there's no need to press ANYTHING. It is obviously BROKEN for the "refrigerator" part (the "freezer" side is fine because it has separate evaporator with its own, separate auto-defrost system), so you have to either pay up to fix it OR throw refrigerator out and buy a new one. Continuing doing this in post after post won't help you to solve your issue
Not very bright, aren't you ? The issue here is that it never worked (And I'm not alone), being a design flaw and even so it broke twice during the warranty, Samsung washed their hand of the situation as soon as the warranty went out.
http://classactionlawsuitsinthenews.com ... il-defect/
(The picture is the inside of the RS267TDRS air circulation)
Obviously this posting wasn't intended to miraculously fix samsung faulty design, but it might help at least one person thinking on buying a samsung appliance, and how to handle breakdown during warranty time.
What "design flaw"? Where is the proof that there is a "design flaw" that causes the auto-defrost system to "never work" for 100% of those models or that it can't be repaired? What was the outcome of this lawsuit?sschaem wrote:Yes, but the issue again is how samsung refused to own up to the problem. And said "we cant replace your fridge until you have filed a third repair"
But when that happened , I got "You fridge is now out of warranty"
Welcome to the real life That's how 99.9% of large companies operate. If your product is out of warranty - you're on your own, regardless if you got the refrigerator from LG, Samsung, GE, Frigidaire or whatever. Unless you can prove that the manufacturer sold the product with a known defect. Which you can't, so once again... Either pay for repair or get a new one by another brand.
sschaem wrote:
Stop being a dick. Its not how 99.9% of company operate.
2 service repair done by samsung during the within warranty, when I express concern after the second time, and thought this was a lemon and wanted a replacement , they said they cant do that, you will have to do that on the third repair call.
Third repair call happen.. "Sorry sir you product is 2 month out of warranty"
Does Bosh, SubZero, Wolfdo treat defective products like that ?
JustAnEngineer wrote:It could be worse. You could be dealing with some of the made-in-China Haier junk that they sell at Wal-mart. Every one of those pieces of garbage that I've seen has failed within a few months. Consumer Reports also found that Haier had falsified the EPA energy star reports. Some of their refrigerators used about twice as much power as they claimed.