While at work I was going through some notes of a problem someone was having and I saw this: "...STATES THAT SHE HAS CONTRACTED A VIRUS, THE ICONS WERE RUNNING AWAY FROM HER POINTER AND THE WORDS ARE ROLLING OFF THE DESK TOP". What is this? Lol!
Actually they had taken the computer to one of our stores and they ran a virus scan. I assume it was updated and it found nothing. I ended up troubleshooting with them over the phone and got it working somehow.