Corrado wrote:Until your car accelerates out of control and hits a person. </rimshot>
But I digress. My point is that you're right, they are for different markets, which makes the people saying 'well you should compare the all metal, premium macbook pro to the $800 all plastic Studio'. No, you shouldn't. Apple does not have something in that market space unless you're buying a student version of the plain macbook. But when you get that $850 macbook, you get the ability to bring it to the apple store to have trained, certified people work on your laptop for free. Bringing your Dell back to.... oh you have to mail it in, after talking to someone that doesn't speak English as their first language reading from a script. You can bring it back to Best Buy and pay Geek Squad hundreds of dollars to more than likely not fix it properly, or you can take it back to WalMart or Target and have the teenagers that work in the electronics section's eyes glaze over.
I said you shouldn't even list the Adamo XPS, it's basically a nonexistant product. You should on the other hand compare it to the Dell XPS Studio, the Latitude business series, the original Adamo, the original XPS series. Those are the premium laptops Dell manufacturers. They all either come standard or have options to include warranties on the same level as Apple. You can quite easily get next day service by a technician who will fix the unit right in front of you. Which is the entire point you've been ignoring for a series of posts now. With Dell, HP, etc you must either go with a higher end series or tick the option for this higher end service. Those bring costs up (about on par with Apple's asking prices) but it's an option, you're not forced into it.
You're speaking from experiences with other brands where you were clearly not dealing with the premium warranty services.
It really is simple. To get the premium warranty services from other companies you simply tick the appropriate box at check out.
This is also a reason why those mass customer surveys are basically useless, they're not at a detailed enough level to tell us anything useful.