Vista upgrade program disappoints
In an effort to boost PC sales last year, Microsoft teamed up with PC vendors to introduce a Windows Vista upgrade program. As part of the program, users received a Vista upgrade coupon with many PCs that came with Windows XP pre-installed. Those users were then supposed to be able to receive a free upgrade to Windows Vista upon the new operating system's release. However, according to PC World, the upgrade program hasn't worked out so well.
Vista has been out for nearly three and a half months now, but some users have yet to receive their free upgrade—even after sending e-mail requests to Dell CEO Michael Dell himself in some cases. A Dell representative posted a statement on the company's support forums, where many users in a similar situation complained, saying that 80% of Vista upgrades had been shipped as of April 30 and that the remainder would be mailed off "by May 15." Apparently, buyers of Acer, Fujitsu, Gateway, HP, and Toshiba users are also subject to delays.