Asustek: Upgrading the Eee PC won't void your warranty

— 11:14 AM on December 10, 2007

The Eee PC instantly became a hit as soon as it first rolled out in Taiwan a couple of months ago. However, the machine's limited built-in memory coupled with an ominous "Warranty void if removed" sticker on the cover of the extra memory slot created some uneasiness among customers. Some also claimed that the sticker's presence was illegal under the Magnuson-Moss Warranty Act.

Asustek has now addressed those concerns under the guise of responding to feedback from "one of its valued customers." The company states outright:

ASUS wishes to assure its customers that merely breaking or removing this kind of seal will not void the ASUS Limited Warranty. Although ASUS recommends that customers use ASUS-approved service facilities and components, ASUS is committed to honoring the terms of its Limited Warranty and making sure that its customers are free to make appropriate hardware and software modifications and upgrades, regardless of whether the service is performed by an approved facility, a non-approved service provider, or by the customers themselves.

Asustek adds that it plans to remove the sticker and replace it with one that warns, "ASUS will not be responsible for the damage caused by improper hardware change." The Asustek warranty policy pertaining to the Eee PC will also be changed to say the firm won't refuse warranty service if a user or non-Asustek-approved facility has broken the warranty seal, opened/serviced the device, installed third-party components, or installed third-party software.

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