Diamond blames fraudster for card failure reports

— 6:31 PM on September 26, 2008

On Wednesday, we came across a report that said thousands of Diamond-branded Radeon HD 3850, 3870, and 3870 X2 graphics cards were potentially faulty. The article attributed the information to an anonymous "industry source," and it cited Diamond itself as saying it had only encountered an "isolated incident" with a single vendor and hadn't received "any extraordinary customer call reports."

This story has taken some interesting twists over the past couple of days. Take a look at this statement entitled, "DIAMOND MULTIMEDIA HIT BY FRAUD," which Diamond sent us earlier today:

In a recent series of articles planted in on line press, Diamond was wrongly pictured as selling sub-standard video cards. A disgruntled former employee, who was terminated due to presenting fraudulent credentials, reported the story. When this person was unable to solve a very minor problem that affected less than 200 cards, many red flags were sent up, resulting in an investigation and termination. This former employee sent these unsubstantiated stories to inflict harm.

"This is serious business," said Bruce Zaman, CEO of Diamond. "We hired the man on the strength of his resume and a clean criminal background check," Zaman added. "When we dug deeper we found that the person was not who he said he was and promptly terminated him."

All in all, Diamond CEO Bruce Zaman tells us only 188 graphics cards suffered from the problems mentioned in the original article. He went on to say, "It appears that this former employee decided to create a story line that was exaggerated, not entirely accurate and worse, in violation of trust. Regardless, as stated above, Diamond stands behind its products and excellent service and will provide the necessary attention and resolve to any customer requiring assistance."

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