Newegg customers get fake Core i7 CPUs

— 9:02 AM on March 8, 2010

Ordered a Core i7-920 from Newegg recently? Then take a good, hard look before starting to build your new system. TechPowerUp reports that a number of customers have complained about receiving seemingly counterfeit Intel processor boxes.

Judging from images posted on the forums, the packages looks genuine from the outside. However, the "processor" is actually a piece of metal with a real-looking heat spreader, and the "cooler" looks like a solid piece of plastic with a sticker of a real Intel heatsink and fan on top. The manual, meanwhile, is nothing but a few sheets of paper held together with a single staple.

For a closer look, one of the unlucky customers shot a video of the box's contents.

Newegg posted on its Twitter feed to address the problem, and here's what it had to say, with the messages in order from oldest to newest and the breaks removed:

Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.

As TechPowerUp points out, the statement doesn't clarify the purpose of the demo boxes or why a number of them slipped into stocks of real boxed processors. Affected customers can hopefully expect a message from Newegg, though.

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