Newegg ditches distributor over Core i7-920 'demo units'


— 12:33 PM on March 9, 2010

That fake CPU incident is still having repercussions at Newegg. The online retailer has posted a new statement on its Facebook page, revealing that the so-called Core i7-920 "demo units" some customers received were in fact counterfeit products. Newegg has also kicked the distributor that provided the parts to the curb.

Opening the statement by saying it is "conducting a thorough investigation" into the events, Newegg adds:

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

As we explained yesterday, the counterfeit processors came in genuine-looking product boxes, but they were little more than slabs of metal accompanied by lumps of plastic shaped as coolers and blank paper leaflets.

Newegg called IPEX a "one of our long term partners" in its original statement, going on to say its customer service staff had already started reaching out to folks who received the duds.

   
Register
Tip: You can use the A/Z keys to walk threads.
View options

This discussion is now closed.