According to the American Customer Satisfaction Index, consumers are happier with their computers than ever before. The latest numbers from the group give PCs 78 out of a possible 100 points—an increase of three points over last year. Acer, Dell, and HP all scored 77, while Apple did much better with a score of 86.
This page on ACSI's website describes the group's methodology, which factors in perceived quality and value in addition to customer complaints, expectations, and loyalty. Customer loyalty is named a "critical component" of the assessment model, and I suspect its prominence helped Apple to score so highly. PC users can easily switch brands without migrating to a different operating system or losing applications. Parting ways with Apple is considerably more difficult if you want to keep running OS X.
ACSI's historical data goes back more than 10 years, and it nicely illustrates a dip in customer satisfaction during Vista's tenure. Windows 7 is credited with fueling the rebound, which seems like a fair assessment given that the OS is really the biggest change we've seen on the PC in the last year.
|Geil lights up its Evo X ROG-certified RAM||4|
|Google Compute Engine is now powered in part by Pascal||8|
|EVGA slaps 12 GT/s memory on the GTX 1080 Ti FTW3 Elite||13|
|G.Skill unleashes AMD-ready Trident Z RGB kits up to 3200 MT/s||12|
|Asus' ZenFone 4 Pro offers high-end photography and networking||20|
|Radeon 17.9.2 drivers put the pedal to the metal for Project Cars 2||4|
|ROG Strix X299-XE Gaming motherboard is rather groovy||4|
|Miniature Golf Day Shortbread||18|
|GeForce 385.69 drivers are Game Ready for a ton of titles||2|
|That horse is dead Jim. Very dead.||+12|