MSI posts new return instructions for Sandy Bridge users


— 6:00 AM on February 4, 2011

Yesterday, we pointed to an MSI announcement that said motherboards affected by the now-infamous Intel 6-series chipset bug would be eligible for return or replacement. Late yesterday afternoon, MSI sent out a second press release, this time with more detailed instructions for owners of not just its Sandy Bridge motherboards, but also Sandy Bridge-powered MSI gaming notebooks.

You'll find most of what you need to know over on this page of the MSI website. The company is still recommending that folks contact the original place of purchase, but it now provides another avenue:

Alternatively, end users can register their Intel 6 Series notebook or motherboard with MSI by April 30, 2011 at http://us.msi.com/snb_replacement to be eligible for the following options.

1. HM67 gaming notebooks: End users are eligible to receive an upgrade to MSI's next generation gaming notebook upon its availability.

2. P67 and H67 motherboards: End users are eligible for a replacement with the new B3 stepping of the Intel 6 series motherboard when it is available in channel.

3. Shipping: To make the replacement as smooth as possible, MSI will provide end users with a UPS 3 Day shipping label for returns, and will deliver the brand new item by UPS 3 Day shipping, both at no cost.

MSI has also set up an e-mail hotline for all questions about Sandy Bridge motherboard and notebook replacements: SNB_Support@msi.com. The free three-day shipping seems like a particularly nice touch—especially for folks who, for one reason or another, might have trouble getting service from whoever sold them the affected product.

   
Register
Tip: You can use the A/Z keys to walk threads.
View options

This discussion is now closed.