Samsung Note7 replacements arriving at U.S. stores


— 10:07 AM on September 21, 2016

The wait may be over for U.S. Galaxy Note7 owners waiting for replacements for their smokin' hot devices. Samsung has announced it safely landed 500,000 Note7 replacements devices to be distribute to "carrier and retail stores" around the country, contrary to earlier reports.

The company says users should be able to hit a retail location and get their handsets replaced in situ starting today. Note7 owners concerned about using their pre-recall handsets should be able to sleep a little easier in the meantime. Samsung has fired up a software update in the U.S. region that will cap the handset's battery's capacity to 60% and add a green charging indicator to let users know they're safe.

The battery indicator isn't the only software-side measure that Samsung took. In tandem with the ongoing CPSC voluntary recall, Samsung posted a software update with a nag screen warmly greeting users owners of affected devices and asking them to visit Samsung's site or ring up a toll-free number.

Just in case some stubborn users aren't warming up to the idea of exchanging their phones, Samsung is reaching out to them through various other means, "including direct communications, customer service, social media, marketing, and in-store commmunications."

 
   
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