Man, taking broadband away from hundreds of thousands of cable modem users at once may trigger nationwide riots and mass fits of withdrawal. Not a good idea. All the news reports point to the death of Excite@Home's high-speed service, though. Check out the e-mail they sent to my dad (and no doubt thousands of other customers):
From: Comcast Online Communications [mailto:firstname.lastname@example.org]There's more, but you get the gist of it. Now look at what the message suggests as an alternative:
Sent: Wednesday, November 28, 2001 6:57 AM
Subject: Important Information About Comcast @Home Service!
Dear Comcast @Home Customer,
As you may know, Excite@Home, the Internet service provider for Comcast @Home, filed for Chapter 11 bankruptcy protection at the end of September 2001. During this process, we are committed to keeping you informed about any new developments and to providing you with the best high-speed Internet service.
This month, Excite@Home petitioned the Bankruptcy Court for permission to terminate agreements with its cable affiliates - including Comcast, Cox and AT&T - on November 30, 2001. If the Court grants Excite@Home's request, there could be a temporary disruption in the services Excite provides to the more than four million customers served by its North American affiliates.
How can I connect to the Internet if my service is interrupted?Noooooooooooooo! Can you hear the screams of agony? Or it that just so many V.90 modems negotiating a connect?
We recommend that you take advantage of Comcast's Connection Backup Program to obtain free dial-up and e-mail service as a temporary alternative. Visit www.comcastonline.com/info.htm today to sign up for service. (This service requires that you have a phone modem.)
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