Friday night topic: The joy of tech support

— 5:40 PM on February 20, 2004

Thresher writes:

The new Consumer Reports has done a report on customer satisfaction:

Dell has fallen considerably over the past few years. My own experience with them on my last Dell laptop was HORRIBLE, I'm glad to see that this is finally being noted.

Interestingly, Apple was the leader a score of 74, Gateway was at 61, HP was at 54, Compaq was at 51. Dell still leads the PC side at 62.

This might be a good topic for tonight's FNT, support nightmares on storebought equipment.

And so it shall be. Personally, I've tried to avoid contact with tech support, but sometimes it's inescapable. What about you? Whose tech support rocks, and whose sends you into a fit of rage? Any examples?


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