Dell dabbles in education
Today, Dell debuted a plan to teach its customers how to defend their
computers from spyware, adware, and viruses. Almost 20% of all calls
to the computer maker's desktop technical support department involve
spyware and virus issues, and the tide of malware is on the rise. In
response, the company is starting a customer education drive, and has
created a new security site to help users handle online security issues.
Later this year, Dell will deliver security tips with its catalogs and
software to counter spam, spyware, and popups. For those uninterested in
self-service, Dell remains happy to help with "third-party"
softwareat $39 per incident.