Dell dabbles in education


— 5:05 PM on July 20, 2004

Today, Dell debuted a plan to teach its customers how to defend their computers from spyware, adware, and viruses. Almost 20% of all calls to the computer maker's desktop technical support department involve spyware and virus issues, and the tide of malware is on the rise. In response, the company is starting a customer education drive, and has created a new security site to help users handle online security issues. Later this year, Dell will deliver security tips with its catalogs and software to counter spam, spyware, and popups. For those uninterested in self-service, Dell remains happy to help with "third-party" software—at $39 per incident.

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