What the heck is Egg Saver Shipping?

I’m a big fan of Newegg. As one of the biggest online retailers for PC components and accessories, it’s received my business for six years now. The prices are some of the best around, the customer service is friendly, and thanks to my close proximity to their Southern California location, I generally receive things pretty quickly—at least, I used to. But we’ll get to that shortly.

When I first started using Newegg some time in 2003, I thought I had found the greatest online retailer in existence. Not only could I get a good deal on PC hardware, but thanks to its FedEx Super Saver default shipping method, I’d generally receive my purchases within a day—two at the most. When picking between online stores at the time, Newegg was an easy choice.

Just a couple of years later, Newegg made a change to their baseline shipping option. UPS Ground became the default carrier, and while many immediately noticed a difference, my propinquity to Newegg’s warehouse ensured that I still received my orders in a timely manner. My only real complaint about UPS is that it didn’t handle packages with as much care as FedEx. Boxes were usually delivered in a slightly more abused state than I was used to, but the contents were still fine. I never had reason to complain. Newegg would generally use far more packing materials than necessary (even for very small purchases) resulting in boxes that could seemingly be crushed by a truck and still have the product inside escape unscathed.

Unfortunately, Newegg recently switched to a new standard shipping method. It’s called Egg Saver Shipping, and I’ve already sworn not to use it again. To explain why I’m frustrated with the service, I need to retrace the journey of a recent order.

A few weeks ago, I needed to make a purchase from Newegg—4GB  of notebook RAM, to be specific. Having not used Egg Saver Shipping before, and never being concerned about Newegg’s shipping options in the past, I didn’t give the method a second thought. I placed my order on Sunday evening, expecting my package would be picked up on Monday morning, sorted that evening, and put on a truck for delivery on Tuesday. After all, it’s only a 30-mile journey from Newegg’s warehouse to my front door.

However, Wednesday night soon rolled around, and I still didn’t have my RAM. Like any curious customer, I went to Newegg’s website and pulled up my tracking number, only to become even more confused. On Monday, the product was picked up from Newegg’s warehouse by DHL, and by that evening it was at DHL’s sorting center. I initially thought that odd, as I was under the impression that DHL suspended all domestic operations.

On Tuesday morning, my RAM was driven in the opposite direction of my house to the U.S. Postal Service in Carson, California. On Wednesday night, I still had no update on the tracking number. My purchase was somewhere in the USPS’ army of mail carriers—that’s all I knew. Thankfully, I received the RAM on Thursday afternoon, after traveling more than double the distance of the direct path between myself and Newegg. What happened? It turns out that Egg Saver shipping relies on two different parcel carriers: DHL and USPS. DHL picks up outgoing packages from Newegg, and transports them to an appropriate USPS sorting center. Afterward, it’s at the mercy of USPS until it gets to your front door. The package changing hands added at least a day to the delivery in my case, and USPS is just generally slow.

Of course, 4 days is right within the 3-5 days that Egg Saver Shipping quoted me for my order. So why am I complaining? Maybe I’ve been spoiled by receiving items so quickly, despite using only the least expensive shipping option. But for me at least, that was one of Newegg’s primary appeals. If I’ve got to start paying more to receive packages in a timely manner, I might as well hop in my car and drive 20 minutes to my closest Fry’s, or start buying from other retailers that might have slightly higher prices but better shipping methods.

I also took issue with the disappointing manner in which my order was packed. The two sticks of RAM were simply tossed in a media mailer envelope and handed to DHL—very much unlike the carefully packed orders I used to receive from Newegg. All right, maybe it isn’t efficient to pack a couple sticks of RAM in a box with a mountain of styrofoam peanuts like they did in the past, but at least I knew my purchases were safe. I have no doubt that simply stepping on the envelope would have been enough to damage the RAM, and I have to wonder what other products are getting shipped in the same way.

If you think I’m being unfair to Newegg, simply put “egg saver shipping” into Google, and you’ll find that I’m not the first person to take issue with the service. Some customers report DHL transporting packages well past the destination in order to get to a distribution center, only for USPS to backtrack for delivery—sometimes across multiple state lines.

Why is Newegg employing a method that requires packages to change hands, anyway? Why can’t USPS pick up orders from Newegg directly, instead of relying on DHL to ferry the package from Newegg’s dock to a USPS sorting center? How does adding another carrier to the mix make it any easier for the involved parties—merchant, shippers, or customers?

Regardless of the explanation, there’s really only one lesson to take away from Newegg’s Egg Saver Shipping: pay more for a better option, or be prepared to wait. Perhaps the best tactic is to keep an eye on products that include free UPS Ground shipping and include one in your order. You might find it’s less expensive than paying for the upgrade to UPS Ground for your entire order.

Comments closed
    • chingichongs
    • 10 years ago

    Are they all kept in a state of suspended animation, waiting for the next session? If so,

    are they happy about this? Do they have any rights?

    §[<http://www.articlesbase.com/health-articles/force-factor-review-amp-free-trial-2113761.html<]§

    • shakyone
    • 11 years ago

    Look I’m not complaining per se. I am just answering the call to comment on Egg Saver shipping. I knew it was cheap and had low expectations. But don’t you find it a little ridiculous? It’s humor and sarcasm? I thought “Egg Saver” would be interesting, and I was correct. I’m still going to order from NewEgg. I might even choose this option again, when I don’t care about arrival day.

    Oh, an update, pasted below. My shipment is back in the right state now, but still hasn’t arrived yet. It is Day 8 of “3-5 days”

    2/27/2009 10:32 AM ET CAPITOL HEIGHTS, MD, US ENROUTE
    2/23/2009 10:51 PM ET SYRACUSE, NY, US ENROUTE
    2/23/2009 6:35 AM ET FAYETTEVILLE, NY, US MISSENT
    2/21/2009 2:34 AM ET ELKRIDGE, MD, US TENDERED TO USPS

    Matt I got you beat. Mine will probably arrive tomorrow or Monday. Monday would be 11 days to your 4! I’m starting to feel special.

    • Gasaraki
    • 11 years ago

    EggSaver is the free USPS shipping. If it’s too slow for you, don’t use it. Why do people complain about more options?

    • shakyone
    • 11 years ago

    I had to share this. I use Newegg all the time. Last week I bought two SD cards, it was my 20th order from newegg in the last 12 months. I thought I would try the now infamous “Egg Saver” option which was free. Lucky me, item was sent from New Jersey to Maryland, where I live, then it was rerouted to upstate New York two days ago. Thank you DHL… You are welcome to check it out, my tracking info is pasted below since I find it so funny:

    Tracking number 420206539102169669616061343898
    Ship date 2/19/2009
    Destination LEXINGTON PARK,MD 20653
    Weight 0.0785
    Date Time Location Details
    2/23/2009 10:51 PM ET SYRACUSE, NY, US ENROUTE
    2/23/2009 6:35 AM ET FAYETTEVILLE, NY, US MISSENT
    2/21/2009 2:34 AM ET ELKRIDGE, MD, US TENDERED TO USPS
    2/21/2009 12:09 AM ET ELKRIDGE, MD, US ARRIVAL DESTINATION DHL GLOBAL MAIL FACILITY
    2/20/2009 10:10 AM ET RUTHERFORD, NJ, US DEPARTURE ORIGIN DHL GLOBAL MAIL FACILITY
    2/20/2009 1:03 AM ET RUTHERFORD, NJ, US PROCESSED
    2/19/2009 11:48 PM ET RUTHERFORD, NJ, US ARRIVAL ORIGIN DHL GLOBAL MAIL FACILITY
    2/19/2009 4:15 PM ET EDISON, NJ, US PICK UP

    • destroy.all.monsters
    • 11 years ago

    Fedex (either ground or air)> everything else. UPS sucks as does their customer service. USPS in my city sucks. Only Fedex will actually call me or leave stuff with the place next door that holds everybody’s packages from the apt. bldg. I live in. Never ever had a problem with them. Have had utter fits of rage with every other carrier.

    Didn’t DHL die? If not, why not? Even if you aren’t familiar with the founder’s love of underage asian women – and procreating across the globe – they’ve always been the absolute shittiest carrier ever.

    • ShadowTiger
    • 11 years ago

    i think that it depends on which warehouse has your shipment and the flow of parts. You have to realize that its much cheaper to ship everything to a distribution center than to turn the warehouse into a distribution center. In order to have a warehouse next to a freight airstrip, which is important for any online merchant, you have to pay a premium. So i don’t think that it makes sense for any company to send stuff directly to your door even if you live down the street from the warehouse. Yes it sucks that they downgraded their basic shipping options, and yes it sucks that some processing centers are really slow. I think it is nice that we live in a society where most mail reaches its intended destination and within a reasonable time frame that is trackable and predicatable. I do think that you should be able to track the package more reliabley, however. I think that they should set up optional RSS feeds that literally inform you of every move the box makes, from the storage area to the outgoing stack, then onto the truck, then to the next distribution center, arrive, get sorted, load onto outgoing truck, then depart… etc. Mail of the future, using technology that was invented 15 years ago.

    • Kougar
    • 11 years ago

    I got a good laugh when the subject of DHL came up. I quickly sobered when you got to the shipping details though…

    I live in one of those spots Newegg has never been able to deliver quickly too regardless whether it was FedEx or UPS doing the shipping. Ironically this isn’t exactly the middle of nowhere, it’s the 7th largest city in the U.S. So I will keep alert the next time I order from them with this new shipping option, but as long as they don’t pull a stupid shipping stunt like they did with your ram then I don’t expect to notice any delay.

    This is just one more reason for me to buy at a competing site if the prices are close enough, especially as I’ve already had to return items such as a broken motherboard regardless of Newegg’s generous packing. It was a new ASRock motherboard, the corner was snapped almost fully off inside its box. I could see where it had punched a hole in the side of the motherboard box (which was inside a very well padded shipping box). I don’t think even dropping the shipping box from head-height onto concrete could have done that!

    • FubbHead
    • 11 years ago

    Yes, think about the eggs!

    • swaaye
    • 11 years ago

    My new thing is to find more local stores. I’ve found a couple great stores that are either in my state or in connecting states. Cheapest shipping = 2-3 days even by USPS. Frankly, I like having a first class mail option for stuff like thermal paste, especially when the store is so close. Newegg hits you up for $7 shipping on those little things.

    Tigerdirect is a decent Newegg replacement and Sidewinder Computers is my new semi-nearby source for cooling stuff. Good for midwesterners like me.

    • Krogoth
    • 11 years ago

    I do not understand the whole problem is.

    The realities of rising fuel costs and economic difficulties are making quick, cheap shipping a thing of the past. That is unless you are geographically close to the warehouse in question.

      • Tarx
      • 11 years ago

      Yes fuel cost was an issue several months ago, but now?
      An economics is not an answer – not the best time to be less competitive!

        • Krogoth
        • 11 years ago

        Diesel costs have not drop as much as gas in the states. The toxic mortgages and loans do far more than hurt the housing market. They hurt businesses ability to make long-term payments and move around capital.

        It is hardly surprising that logistics companies are feeling the pain and are passing the cost to customers.

          • MadManOriginal
          • 11 years ago

          Diesel is about 22% higher ($0.44) than regular unleaded where I am. What was the spread when things were peaking?

        • MadManOriginal
        • 11 years ago

        Well what happened was as gas prices went up companies that used lots of fuel had to start increasing shipping rates, either baseline or with fuel surcharges. Now ideally the additional cost would drop off as fuel prices decreased but that isn’t the way things work, could be for a number of reasons and not only because companies make more money that way although that is one of them. Also with cheap fuel it means that there’s less cost in moving packages faster than necessary, for example a half-full truck of ground packages might be held now rather than sent out half-full and arrive early.

        If you’re in the states you would have noticed how as oil prices rose gas prices rose quickly in reaction, but on the way back down gas prices do not decrease equally as fast. Shipping prices are basically the same thing. and yea back in the late 90s and .com bubble era gas was <$1 a gallon. I guess there are some codgers here who remember shipping rates when gas was that cheap.

      • eitje
      • 11 years ago

      …isn’t that the point of the article? That’s Matt *IS* geographically close to the warehouse in question?

    • FireGryphon
    • 11 years ago

    I think it says something good about vendor quality control that shipping time is the biggest complaint we have about the products we order. I’d rather get a product a few days late than get it early but have it not work and need to go through an extensive return or exchange process. Shipping time is only an issue because it seemed to be excellent for a while, but then something happened to wrest efficient shipping from us, and this is something I’ve seen from multiple online vendors across most major shipping companies.

    I got used to the efficient, prompt delivery of my items, even with the cheapest UPS or FedEx shipping options. DHL and USPS were the only companies that I ever ha trouble with, be it with late delivery or damaged or missing products. Now, budget shipping options really suck. Amazon’s budget shipping was never great, but they now routinely fill my orders a week or so after I make them, and then it takes another week for delivery. It’s free so I can’t complain too much, but it’s certainly a change from before. ThinkGeek shipments used to come right away, and while they still ship my products from the warehouse in a timely fashion, FedEx or UPS will get my package and then let it sit in a shipping center for two days before shipping it out to me. My items still arrive within the promised time window, but now it hits the upper bound rather than the lower.

    Whatever the reason, there definitely has been a change in shipping, even the standard kind you pay for. Maybe the economy sucks so much that there aren’t enough trucks to transport all of the packages on time? Maybe the contracts that some vendors make with carriers have changed?

    • indeego
    • 11 years ago

    Wow a complaint about the USPS. Will wonders never ceaseg{

    • Tarx
    • 11 years ago

    Ha! This reminds me of the two major annoyances discussed in the NCIX forum. i.e. UPS and MIRs
    Since NCIX has switch to UPS in Canada for most shipping specials, there has been many complaints (and as far as I’ve seen personally, justified). That also is the company to avoid for shipping from the US to Canada.
    Newegg.ca also uses UPS but unfortunately exclusively.
    In Canada, the main other shipping options are Fedex and Puralator as top choices, USPS (when applicable) and Canada post as second rate (less tracking, slower delivery) and finally UPS near the bottom.
    One of the requests that keep popping up is for an option to be able to pay the difference between a shipping special (mostly UPS) and picking a specific shipping company. e.g. If want to use Fedex for a low cost or free shipping promo, then would be charged the difference between UPS and Fedex.

    • continuum
    • 11 years ago

    r[

      • eitje
      • 11 years ago

      my memory/HDDs always come wrapped in bubble wrap, or air bags.

        • continuum
        • 11 years ago

        Yes, but how many layers? Spec is 2″ on each of the six sides, tightly packed and non-displaceable.

        And Newegg doesn’t add bubble wrap til the packaging stage, which means an OEM drive is still vulnerable on its long trip through the warehouse. All too many drives– not just from Newegg, but ZZF, Mwave, etc.– arrive with only a single layer or two layers of bubble wrap, which is inadequate. Combine it with being tossed at the bottom of the box directly against the cardboard and a pile of peanuts on TOP of the drive.. yeah not so useful.

    • ew
    • 11 years ago

    There are four things I dislike about Newegg.

    1. Too many deals can only be had by sending in a mail in rebate.
    2. Many categories of check boxes in the power search pages could be simpler.
    3. Sort by price doesn’t work sometimes.
    4. The amount they charge for shipping is inconsistent between products that should cost the same to ship.

    Still the best place to get computer parts online.

    • PetMiceRnice
    • 11 years ago

    I just buy my hardware from local stores where I can get my merchandise quickly and deal with someone face-to-face. This is great, especially if there is a problem or if I don’t want to wait. There are enough local stores where I live that offer decent prices. I suppose ordering online is good if you live away from a city, but I’ve never bought hardware online. Never.

    • MadManOriginal
    • 11 years ago

    One thing that bugs me about Egg Saver being the ‘free’ shipping option on smaller items is when they’re combined with a larger item that’s got UPS as the default. When that other item is free UPS they automatically apply the UPS cost for the Egg Saver item to the total shipping cost. In other words, it would cost less in shipping to do two separate orders, one through UPS and one through Egg Saver, than combining them together. When the small item is just an afterthought in the package size that just doesn’t make sense and I highly doubt it costs more to ship one large item with a small one thrown in than doing the two separately.

    *Unless something has changed in the last month or two it means that the trick proposed in the last paragraph doesn’t really work.

    • MadManOriginal
    • 11 years ago

    This article is at least 3-6 months late, Egg Saver has been around for a while. Thanks though.

    I’ve ordered 3 or 4 times with Egg Saver knowing it was slow and cheap. Orders took from 4 to 6 calendar days to arrive, the longer time including weekends, so they were within the quoted time.

    • Windogg
    • 11 years ago

    EggSaver is similar to FedEx SmartPost used by Woot.com and UPS Basic.

    The USPS has a pricing tier that gives big discounts to shippers that get packages to the final sorting center. The big package companies pretty much move packages in bulk for the USPS who then handles “last mile” delivery.

    Of course the main drawback is that it takes longer but for shippers, its a huge savings.

    • flip-mode
    • 11 years ago

    I have found newegg hard to beat. Merchandise always takes a while to get from Cali to Ohio.

    But I want to give NCIXUS a try some time soon.

    The best part about Newegg has always been their website. No other website compares. I find what I want and find it quickly and I know that if I don’t find it the reason is that the product is not for sale, not because the website is too much of a cluster flunk for me to find it. That is the main reason Newegg gets my business – not because of shipping speed or customer service, but because I very easily find what I am looking for and also competing products at the same time. No other site has managed to match that, and so I’ll pay Newegg a couple bucks extra (within reason) for a product for the privilege of using there website.

      • dolemitecomputers
      • 11 years ago

      Do all of your orders come from there? They have had a warehouse in New Jersey for some time now and I know when I was on the east coast I would receive some of my orders from there.

        • flip-mode
        • 11 years ago

        yes I have had parts shipped from the Jersey location too.

      • MadManOriginal
      • 11 years ago

      NCIXUS’s shipping rates are horrid last I knew, its like they’re shipping from Canada, maybe they are? Could be that they’re better now.

    • designerfx
    • 11 years ago

    It is definitely a downgrade when you get egg saver on some items. I’ve gotten it on some and there are huge differences in timeframe plus you get no update until it hits USPS and usually by delivery by then.

    • TurtlePerson2
    • 11 years ago

    I don’t even have EggSaver as an option anymore. I live in Michigan. I saw EggSaver last year, but I don’t see it any longer.

      • Corrado
      • 11 years ago

      Eggsaver is only on items they can fit into an envelope.

        • paulWTAMU
        • 11 years ago

        Oh. I’ve never seen it but I don’t order many small items like that–typically I’m ordering whole systems or substantial parts of a system.

        • FranzVonPapen
        • 11 years ago

        Exactly right. As others have pointed out, it’s a great (cheap!) shipping method for small, rugged items that fit in an envelope. I wouldn’t mail RAM using that method. The cost of UPS Ground hasn’t gone up – why complain about this additional, lower-cost option?

          • continuum
          • 11 years ago

          I think it’s worth complaining about because, previously, the FREE option, when it was offered, was already UPS Ground or FedEx Ground…

          So this is a downgrade.

          Which wouldn’t be so bad if it only took another day or so.

          But I’m irritated right now.

          I placed an order at 12:10pm local time on the 24th. THREE days ago.

          It didn’t even show up in Newegg’s online tracking til last night, and that showed it as “Picked up from Rowland Heights, CA” just last night at 5:30pm, which means they SAT ON THE ORDER for two full days before it left the warehouse.

          What the hell is that??? I live close enough to Newegg that UPS or Fedex ground shipping for me is still next day delivery, but wtf? And even now the package is stuck at the same USPS facility in Carson, CA…

    • Corrado
    • 11 years ago

    Hmmm… and I was an a-hole for bringing it up MONTHS ago in the forums. Wierd.

    • Thresher
    • 11 years ago

    I won’t use it again either. I had a very similar experience.

    All things being equal, if another vendor has a similar price but uses FedEx, UPS, or even the USPS, I’ll go with them.

    This is a step backwards for NewEgg, I hope they fix this.

    • BKA
    • 11 years ago

    I used this shipping option a couple of times. Not a big deal. First time took a week to get to Michigan. I was kind of stunned that it took that long but, hey it was FREE shipping. How can you complain about something free? If I have no hurry for the product I choose that option if I need it quick I pay for quicker shipping.

    On a side note its nice that my local MicroCenter has been doing Internet price matching on CPU, MB’s and memory.

    • DrCR
    • 11 years ago

    A couple of weeks ago ordered a router, a hard drive, and a couple of memory modules

    6 days – Ordered Friday night, arrived Thursday with the standard UPS 3day and rush processing.

    Uncool. Not the newegg I’ve known since they opened. I generally purchase from a number of vendors (mwave, googlegear/zipzoomfly, jab-tech, etc.) but tended to lean towards newegg for generic non-specialty purchases. Nowadays I’m more inclined to spend the 2% more or whatever at a place like mwave. It really does depend on what item I’m looking for though.

      • eitje
      • 11 years ago

      if you order something late enough on a Friday night, then it won’t get processed until Monday. Thursday – Monday = 3 days.

      counting the weekend is silly; I’ve been using newegg since 2001, and they’ve never worked weekends. Fedex/UPS might, but you definitely have to get the order into newegg prior to their cut-off time.

      • MadManOriginal
      • 11 years ago

      Well first off Friday night is the equivalent of Monday morning so counting Friday and the weekend days isn’t really right. So call it ordered on Monday morning, ideally it would have gone out Monday and then 3 days shipping is arrival on Thursday right?

      Also FYI for the future Rush Processing is a waste. In fact a few times I’ve had free rush processing using Newegg Preferred credit account as the payment method the order seemed to be fulfilled and shipped slower than the usual same day if before noon PST.

      • Gasaraki
      • 11 years ago

      Sounds normal to me… That’s like ordering Monday morning and depends on where you live and if they have the items in stock in the warehouse close to you. Otherwise the items comes from the Cali warehouse and if you live on the east coast obviously it will take a day or 2 longer than normal.

    • eitje
    • 11 years ago

    I would have been sympathetic if you’d included a picture of how the RAM was packaged. I’ve never seen RAM from Newegg “thrown” into a carrier before.

    Also, I live in the middle of the country, far-far away from any newegg hub or warehouse. When I place orders, I normally pay the additional $5-10 for the 2-day upgrade.

    • clone
    • 11 years ago

    I live in Canada and gave Newegg.ca a try about a month after they opened up for business.

    I usually deal with NCIX.com.

    I ordered 5 Silverstone powersupply’s and 2 AMD 5000+ dual cores from Newegg….. I hadn’t planned on ordering that much but the shipping prices were outright terrible and I had to keep adding items to offset the absorbent rates for shipping.

    I got the items in a timely manner and that was fine, I also received a $10 online coupon that could be put towards any future purchase but the problems of absorbent shipping remain and the lack of any pricematch option.

    I haven’t made any orders since, NCIX.com’s shipping is far cheaper and that’s coming from BC to Ontario (1800 miles approx) they have a pricematching option right on the order page and the shipping rates are better in Canada….. I don’t know about the U.S. rates but in Canada it’s no competition.

    we had all been hoping Newegg would bring better costs to the market but they haven’t …. don’t get me wrong Newegg offers more variety albeit on the low end for the most part but the total costs aren’t competitive at least where I live.

      • Irascible
      • 11 years ago

      There’s nothing wrong with absorbent rates, especially when you just can’t hold it any longer.

      • derFunkenstein
      • 11 years ago

      edit: dammit, everyone and their brother beat me to it.

    • Smurfer2
    • 11 years ago

    Interesting. A while back, I gave up on UPS to deliver my tech parts in a box that was not abused. (when I say abused, the box looked like it had been stood on and had damaged the mobo box inside, so I sent it back as I didn’t want to risk anything) So, I always pick the cheapest Fedex shipping method and I always get my purchase in excellent condition and quickly.

    USPS slow? I’ve used it many times for items from Amazon and it is normally pretty quick. Maybe it is a Northeast thing?

    • Forge
    • 11 years ago

    You’re not paying more! You’re getting A NEW OPTION that costs less! If you don’t like it, ignore it, and you can pay the same as you did before, and get the same packing and shipping as before.

    I really truly do not understand the hate for Egg Saver. It’s cheap crap, true, but no one is forcing you to use it!

    Waaaahh, it’s the default, you say? If you don’t care enough to even look at the shipping drop-downs and select one that fits your needs, then you either care little enough that you’re just whining, or you’re too busy to be waiting for crap from the Internet. Drive to a local shop.

      • Chrispy_
      • 11 years ago

      I don’t order from newegg (wrong country)

      If the original shipping option does indeed still exist and hasn’t changed, then please STFU.

      It doesn’t require a PhD in shippingology to work out that cheaper shipping is normally worse than expensive shipping.

      • Usacomp2k3
      • 11 years ago

      Agreed. Sheesh. Sometimes cheap & efficient doesn’t mean the fastest or shortest.
      For example:
      To ship a package from Orlando to Jacksonville via Air Mail. Sometimes it is cheaper for it to go Orlando->Atlanta->Jacksonville instead of the direct flight because there are more flights going to Atlanta from both cities and likely more package room than a direct flight.

      I deal with shipping on a daily basis in my job. You’d be surprised at the prices of the various routing methods for delivery objects. They don’t make sense at first oftentimes, but if you dig at the lines of the code, then with fees and licenses and stuff, it makes sense.

      • nerdrage
      • 11 years ago

      Forge is on point. Essentially, people are complaining about having to click on a dropdown box to get what they want.

      The only part of this complaint that I agree with is that Newegg should do away with the “Egg Saver” name and call it exactly what it is: DHL+USPS.

      Heck, they should do away with the whole “Free Shipping” nonsense altogether, because all that really means is that the shipping costs are included in the item price. TANSTAAFL applies.

    • Pax-UX
    • 11 years ago

    WWWAAAAAaaaaaaa!!!!!! Slow shipping!!! I have to pay more!!!! wwwWWWWAAAAA!!!!

    Give the baby it’s bottle

    • derFunkenstein
    • 11 years ago

    Yeah, I only made the mistake of “EggSaver” shipping once, as an experiment, with a part that I didn’t need right away anyway. It took almost 2 weeks for an SO-DIMM to get here from CA. Never again. Like Vrock said, pry open the wallet. Their 3 day service isn’t THAT expensive.

      • tfp
      • 11 years ago

      I have always used the saver option and never had a problem.

        • Corrado
        • 11 years ago

        EggSaver or FedEx Saver. There is a huge difference. EggSaver is terrible. FedEx Saver is not.

        • derFunkenstein
        • 11 years ago

        Yeah, the DHL option this post is talkign about is different than what you’re getting at. FedEx saver is a 2-day or overnight option. The standard 3-day UPS service is what I normally use. But “free egg saver shipping” is basically mailing it via DHL – I can’t figure out the point; plain old first-class mail would have gotten here faster.

    • Fighthouse
    • 11 years ago

    I also recently made my first purchase using the egg saver shipping. I live in the Charlotte area, and the Newegg hub is in Tennessee. First off, it took three days for my tracking number to even be entered into the newegg system. Then it went up to Ohio for a couple days. Then it went to Atlanta for a day, then it got to me. Before this I used to have my orders in two-three days max. Needless to say, I’m not impressed

    • slash3
    • 11 years ago

    As a citizen of the apparently international state of Alaska, I’ve never been able to have product shipped for free (or reduced rates) from Newegg, so it’s a bit hard for me to empathize with someone receiving what is an admittedly spot-on averaged shipping time, but I will agree that merchandise packed with less than appropriate care makes me quite angry.

    They may want to take a page from book sellers (pardon the pun) and look into sturdy cardboard mailers for items that are small and fragile. Memory, certain media, OEM processors and such would benefit from a safety cage that consists of more than a layer of foam and paper.

    I’ve been waiting years for them to add a USPS Priority Mail option, but it seems like the packaging and delivery scheduling is an obstacle that they are not willing to overcome, whether for cost or other reasons I don’t know.

    • fictionfree
    • 11 years ago

    /[

      • eitje
      • 11 years ago

      Welcome to Tech Report!

      I noticed that you joined just in time to post this comment, and I wanted to make you feel welcome!

      Have a wonderful stay at Tech Report, and come back to see us again soon!

        • Meadows
        • 11 years ago

        You’re sounding like an automatic registration verifying greet-bot now, it’s quite spooky.

    • Vrock
    • 11 years ago

    Solution: get a crowbar, open your wallet, and pay for an upgraded shipping service.

    It’s amazing what people complain about on the internet.

      • Fighthouse
      • 11 years ago

      The internets also have high expectations from me

      • twizttid13
      • 11 years ago

      +1 (insert random gibberish to exceed word limit)

      • FireGryphon
      • 11 years ago

      It’s amazing what some people complain about some people complaining about on the Internet.

        • derFunkenstein
        • 11 years ago

        it’s amazing what some people will complain about other peoples’ complaints about other peoples’ complaints on the internet.

        This is getting awkward.

          • Vrock
          • 11 years ago

          I like cheese.

          There. Combo breaker. 🙂

            • swaaye
            • 11 years ago

            Combos? Yum.

      • Skrying
      • 11 years ago

      The benefit of Newegg was always their customer service, be it in their RMA process or their shipping methods. They’ve slowly declined in the shipping department since moving away from FedEx. This is of course a money reason for Newegg. This blog post simply tells the readers that Newegg has changed their methods once again and for the apparent worse. Complaining is good and this notion that it is not is simply stupid. If you don’t complain be it with your mouth or your wallet then it will never change. Clearly Matt would like to continue using Newegg but with the recent changes one might reconsider why you would go with Newegg when one of their key benefits is now gone.

      Newegg hasn’t been the cheapest for years now. Their customer service is still top notch for the most part, but so is other places. So that final ticking point, shipping, was what kept some people going back. I personally will likely reconsider automatically purchasing from Newegg again.

    • zimpdagreene
    • 11 years ago

    I guess I have chalked it up to paying for better shipping. FedEx has always been the way for me. And ups is for something like fans or something I could wait on for a days. But then over hear in VA we don’t have or I don’t know of stores that you can walk into to get GOOD computer parts.
    Two don’ts in one sentence!

    • Samlind
    • 11 years ago

    Now, Newegg is a lot more predatory now than the Newegg we remember and this shipping crap is just a new tack on shearing the sheep that are it’s customers. The warranty things they used to handle are handled by the manufacturers now, resulting in a lot more buggy stuff with lousy quality being offered and instead of Newegg leading the charge on quality and having the power to make manufacturers listen, now you and I deal with manufacturer’s directly with much reduced clout.

    So sigh it was great while it lasted. OTOH, look for deserving new companies that believe in customer service starting up, and give them your business.

    • Dizzytaz00
    • 11 years ago

    I feel your pain. I been there & gone threw Newegg’s Egg Saver months ago. I’ll never ever ship that way from Newegg again. I had customer that i ordered ram & i thought it was lost. It took 5 days to receive the ram , which i wasn’t pleased. Now if i order from Neweggg. It’s UPS *[

    • droopy1592
    • 11 years ago

    I specifically stopped using newegg because of their shipping issues. I even skip on the crazy specials. They’ll get my business when the service gets better.

    Then to track, I had to go through a special DHL site which basically recalled information from USPS’s site. If they didn’t show their info they wanted you to call USPS.

    Crap.

    • marvelous
    • 11 years ago

    newegg needs to drop DHL and use USPS first class directly. Biggest problem is DHL. They drive around to wrong places in town and the handoff to USPS adds more delay. It takes a week for egg saver shipping to my house from a warehouse that is 4 hours away.

    I think the problem is that USPS will not pickup orders for media or first class unless you have USPS priority mail. DHL basically picks up the packages and drop it off to USPS.

    • Spurenleser
    • 11 years ago

    One of the good things of living in Germany* is that you generally receive your shipments within 3 days max, with a good e-tailer even within 1 day. Shipping is usually between 5 and 8 €, again depending on the e-tailer. AND you’re allowed by law to send your stuff back within 14 days and you get a full refund (if the price of the goods is above 40 €, the e-tailer is bound by law to pay for shipping).

    * I don’t know how things are handled in outher European countries though.

    • Pachyuromys
    • 11 years ago

    Full-page advertising cleverly disguised as editorial censure. Bravo. Bravo.

      • Forge
      • 11 years ago

      If you think Newegg is in any way happy to see this here, you’re farther afield than most give you credit for. That ‘any PR is good PR’ tripe? It’s only true for Paris Hilton and friends. Real companies need to police their image regularly.

    • potatochobit
    • 11 years ago

    So, basically, you are upset that though you chose the cheapest shipping method the product from the warehouse was not driven straight to your door 30 minutes away?

    Just messing with you. obviously, though, it is more efficient to process many packages at a shipping center than to process one for delivery. FEDEX has a guarantee that if you live within a certain distance, their ground service will get it to you next day. UPS, though, is not as high and mighty as you may think. They are my preferred carrier, but they will hold ground, 3day, whatever, just _[

      • Thresher
      • 11 years ago

      You are missing the point. The point was that the lowest cost shipping from NewEgg has gone from exceptionally fast, to fast, to damn slow. It changes the expectations we have from New Egg and they go from being a premier company to one that’s just kind of average.

        • khands
        • 11 years ago

        But they still have the same options, for the same price you were paying before, it’s just not the default *[

      • FranzVonPapen
      • 11 years ago

      I have had just the opposite experience. FedEx Ground packages will sit in the local warehouse for an extra day with a status of “NOT DUE FOR DELIVERY,” apparently just to make me wait the proper amount of days for a mere ground shipment.

      UPS, on the other hand, regularly delivers things a day or two ahead of the delivery estimate. In all my scrutiny of the tracking details, I’ve *[

    • Kulith
    • 11 years ago

    I bought one of those 5g arctic silver 5 things once off newegg. The tube was less than half the size of my pinky finger, and was shipped in a box that could’ve easily held a stack of textbooks.

    :shrug:

    • Buzzard44
    • 11 years ago

    As long as it gets to me in working condition within the time frame specified, I’m happy. Internal efficiency is not my concern, end product is. I love newegg. Awesome prices.

      • Meadows
      • 11 years ago

      It’s not heartwarming when your products aren’t properly packaged, though. Not to mention if you’re forced to send it back due to DOA conditions after having waited for a week.

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