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I don't think anyone really hates it... I've played closed beta, I didn't like it - it felt extremely "generic" and boring for some reason (I don't care if it requires constant internet connection - I have a fast, unlimited fiber-optic connection from Verizon and most of my games are Stea...

Sadly they can ruin the franchise as much as they want by adding DRM, money-grabbing DLC and dumbing it down because the rabid masses of Diablo fanboys will eat it up and ask for seconds. Even if it tastes like $#!%.

Simply contact the manufacturer and say just that. That the Windows serial on the COA has worn out (very common actually) and you need to recover it. I'm sure they'll help you out.

Higher resolution is always better than LED backlight.