Personal computing discussed
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localhostrulez wrote:I wonder where the nearest warehouses are anyway. Though you can't be more than a few hours from me (I'm in Corvallis, I'm guessing you're in Grants Pass or Ashland?), so that shouldn't change shipping times much.
At least with what I reported yesterday, it seems like their website is flat out broken/lying...
Note: I still haven't received a 'shipped' email on that hard drive. Yet they say it'll come tomorrow. I'll check the website when I get a chance...
derFunkenstein wrote:They likely sent the email shortly after you posted this because it just shipped yesterday and it'll arrive today. They intentionally delay actually shipping stuff so that way you don't get "overnight" service you didn't pay for.
localhostrulez wrote:At any rate, I'm getting Prime shipping through my dad (family sharing). But if it were my own sub, I might be cancelling it right about now and going elsewhere...
localhostrulez wrote:derFunkenstein wrote:They likely sent the email shortly after you posted this because it just shipped yesterday and it'll arrive today. They intentionally delay actually shipping stuff so that way you don't get "overnight" service you didn't pay for.
Yeah, they did send the email a little while after I posted that. 18:00 or so.
That said, with BOTH items I've bought recently, they sold me shipping with a guaranteed date at checkout, and then changed it when I got the confirmation email. First one I actually paid for one-day shipping, and second one I did 2-day (prime), but they changed it to 1-day after I complained that they lied about the date. The first time they lied about the date (and I called them out on it), they got really defensive and tried to be unhelpful. Second time I had screenshots (showed the rep the same ones I posted here), and they were much more willing to cooperate. Still though, the fact is that they flat out sold me one thing and then switched it, as if I wouldn't notice (and granted, many people won't). Dishonest. If I paid for one thing (guaranteed arrival date) at checkout, I expect to get that, not something else.
Now, the odd thing with the hard drive. I'm in Corvallis, OR. The package shipped from an amazon fulfillment center in Hebron, KY. And oddly, the package inside that was a plain brown box shipped from Newnan, GA, with the HDD packed nicely in it, and with a label that said 'AMAZON ONLY' and ship to Amazon (in Sumner, WA). Yeah, what? The item was shipped to Amazon in Washington, they sent it around to Georgia for storage, and then sent it back out to Oregon when I ordered it? I could've sworn they have distribution centers closer to here. (And for the record, whenever I go to Seattle, I don't go through Georgia - that's one hell of a detour. )
At any rate, I'm getting Prime shipping through my dad (family sharing). But if it were my own sub, I might be cancelling it right about now and going elsewhere...
Initial Question: I ordered 2 x Monster TV CLNKIT Alcohol-Free ScreenClean Kit, sold by XXXXXXXX. The product I received was a generic "Screen Cleaning Liquid" that smells like Windex. The order # was 999-9999999-9999999.
04:25 PM PDT Amazon: Hello Curtis, my name is Xxxxxx. Thanks for contacting Amazon, I hope you're doing well! It will be a pleasure to assist you.
I'm really sorry though for any inconvenience this wrong item you received could've caused to you but don't worry that you've just reached the right Amazonian and I'll do whatever I can to help you out with this matter, you have my word!
Bear with me please while I get the best possible outcome.
04:25 PM PDT Curtis: Thanks. Please be aware that I did open one of the items before I realized it was the incorrect product (which is how I know it smells like Windex).
04:27 PM PDT Curtis: I also noticed on the XXXXXXXX comments that I'm not the only person this has happened to this week. Just FYI.
04:28 PM PDT Amazon: In this case Curtis it appears that the product is not sold by Amazon but I don't want you going through the hassle of having to contact the seller or waiting for a response.
If you prefer what we can do is process a full refund for the item without the need of a return, sounds good?
04:29 PM PDT Curtis: Yes, that would be amazing. Thank you!
04:29 PM PDT Amazon: It's a pleasure Curtis, bear with me while I work on this matter.
04:30 PM PDT Curtis: Of course.
04:33 PM PDT Amazon: All set and I've processed a refund for both which we can expect credited back in no more than 72 hours (24 usually) for your peace of mind. I don't know though if there would be any other thing I could gladly help you with today.
04:34 PM PDT Curtis: Thank you, I believe that takes care of the issue. Thank you again for taking care of this so promptly!
04:35 PM PDT Amazon: Hehe it's a pleasure, rest assured that at Amazon we'll always back you up! In this case then I hope you have a wonderful evening and thank you very much for choosing Amazon.com. If anything else happens don't hesitate to reach us again please .
You can now close the chat from where it says "end chat" at the top.
04:35 PM PDT Curtis: You have a good evening as well.
Initial Question: Hi. I ordered a cable on Sunday and paid extra for 1 day shipping on top of the usual Prime sub I have (it said 'Want this on Tuesday? Get 1 day shipping' or something like that). Then, I found that the item says it'll be arriving by Wednesday. In that case, what did I pay extra for?
10:56 AM PDT Rep(Amazon): Hello, my name is Rep. I'm here to help you today.
10:57 AM PDT Me: Order #xxxxx
10:59 AM PDT Me: Hello?
10:59 AM PDT Rep:
Can you please allow me a moment while I am checking it for you?
10:59 AM PDT Me: Sure.
11:03 AM PDT Rep: Thanks for the waiting Brian.
11:05 AM PDT Rep: If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.
But please do not worry Brian, you will receive your order on time.
11:05 AM PDT Me: On time meaning what was advertised when I placed the order (and paid extra for), or on time meaning what the email said (which isn't what I paid extra for)?
11:08 AM PDT Me: Hmm, OK, now that page shows that it will take an extra 1-2 days to process, and says no note about using 2 or 1 day shipping to get it sooner. Which basically implies that I paid extra for a service (getting the item faster) that amazon is unable to actually fulfill in this case, and thus I am not receiving.
11:09 AM PDT Rep: You have placed your order on Sunday, April 19, 2015 and we have provided you delivery date of Wednesday, April 22, 2015
11:10 AM PDT Me: And when I placed the order, it said that if I want it Tuesday, I could get 1 day shipping. Which I did.
Thus, I expect the item to be arriving on Tuesday.
11:11 AM PDT Me: I was not told of any such delays when I placed the order through the website.
11:11 AM PDT Rep: Okay. No worries.
11:12 AM PDT Rep: I am contacting the carrier and insist then to deliver your order on Tuesday.
Is this fine?
11:12 AM PDT Me: Is this a carrier thing, or an amazon thing? The item hasn't been shipped yet.
11:13 AM PDT Me: If the item hasn't been shipped (sent to the carrier) in the first place, there's nothing the carrier can do.
11:16 AM PDT Rep: Please do not worry Brian. I have checked and this order will enter shipping stage within few hours. I have forwarded your concern regarding this.
11:17 AM PDT Rep: Also I have forwarded your details to the carrier regarding this order . They will deliver it by Tuesday as you need it urgently.
Would it work for you?
11:18 AM PDT Me: Again, this is NOT a carrier issue. A carrier cannot ship an item if they haven't received it yet. It's physically impossible for them to send me the item when they don't have it. At any rate, if this item is actually arriving on Tuesday, then yes, that works for me.
11:19 AM PDT Rep: Brian, I am not saying that the item is with the carrier. I am talking about after this item enters the shipping process .
11:20 AM PDT Rep: And it will enter shipping stage today only and then carrier have to deliver it by Tuesday. So I have added notes for them initially.
11:21 AM PDT Me: Yes. And I have no reason to believe the carrier is at fault here, and every reason to believe Amazon is at fault. Amazon sold me 1-day shipping and told me it would arrive on Tuesday when the order was placed through the website, and then gave me a delivery estimate of Wednesday. As far as I'm concerned, the carrier is being paid for one-day shipping, and there is no reason to believe they can't do that. There is no point in further expediting the issue with them.
11:22 AM PDT Me: If the issue will be shipped today, there's no reason to assume that the carrier won't get it delivered tomorrow regardless. Hence, the initial email sent from amazon saying it would be delivered on Wednesday is just a glitch of sorts on amazon's part.
11:24 AM PDT Rep: Please do not worry Brian. I am refunding your shipping charges for this order.
Is this fine now?
11:24 AM PDT Me: OK sure, that works. Thank you.
Initial Question: Hi. I just ordered a hard drive here. At checkout, I was told "Guaranteed delivery date: May 2, 2015 if you order in the next 17 hours and 39 minutes." FREE two-day shipping, get it Saturday May 2. (I have prime.) I checked out, picking 2-day, and a moment later got my delivery confirmation - which says estimated delivery date Monday May 2nd, as does the account. What's up with this? I have screenshots.
09:00 PM PDT rep(Amazon): Hello, my name is rep. I'm here to help you today.
09:01 PM PDT rep: I understand your concern.
Are you referring to WD Blue 1TB SATA 6Gb/s 7200rpm Internal Hard Drive ?
09:01 PM PDT me: Yes.
See screenshots: http://i.imgur.com/wW4AHRR.png and http://i.imgur.com/pKeYNqq.png
Note: I shared these links with a friend, so I blurred the sensitive info. Point still stands though.
09:03 PM PDT rep: I understand your concern. In this case, I've updated the shipping to one day at no additional cost.
The order will be now delivered on May 1, 2015.
You can see the changes in the order page now.
09:04 PM PDT me: Yep, I can see it. Guaranteed by the 1st, Friday. Thanks!
Though one question, since I had this happen before with another item. In that case, I paid extra for one-day shipping, checkout said one thing, but the confirmation (and when I actually got it) was later. Is there some glitch in the website, or what?
09:06 PM PDT rep: Usually the date shown at the check out page will be final. In this case, I'll forward this issue to the technical team and the team will make correction.
I'm so sorry for the trouble.
09:07 PM PDT me: Yeah, I thought the checkout date was final - but in that case, the confirmation email that I got immediately afterwards said a day later. It does sound like a bug for the techs to look at. Strange.
Wait... is the amazon smile thing supposed to show when I look at the order? The confirmation (and checkout page) show it, but the order details on the website don't.
09:10 PM PDT rep: Yes, the Amazon smile log will be listed on the order page.
09:11 PM PDT me: Huh, I'm not seeing it now on that page. Unless I'm missing the obvious (wouldn't be the first time that's happened).
09:12 PM PDT rep: In this case, I'll forward this issue to the technical team and the team will get back to you with the details within 24-48 hours.
09:13 PM PDT me: OK, sounds good. I'm not worried about the 25 cents or so the charity would get as I am about the technical issues here.
Thanks!
09:15 PM PDT rep: I can assure you the charity amount will be issued correctly.
09:15 PM PDT me: OK, good. Thanks!