The Egg wrote:
She's basically standing in line so that an unhappy, low-paid worker can enter her payment into the same computer system she would've done herself, and adding another middleman/potential point of fraud. Whatever.
This is where, historically, most credit card fraud actually happened. By far.
As you acknowledge, being scared of the "internet" when it comes to using credit cards is basically backwards.
I've worked at a few places where placing an order over the phone meant that the customer service rep was just entering their information into the shopping cart for them. If Grandma needs a new pair of shoes and can't figure out the site I get it, but in my experience that's not the majority of it.
Yeah, if there isn't a bona fida technical issue (as in, can't figure out the site as you say), that's one thing. If it just a superstitious aversion, that's just foolish as I said above.
Especially since "over the phone", unlike card-present transactions on modern Point of Sales with EMV "insert the card, chip-first" support, is a card not
-present transaction where the low-paid high-turnover customer support rep can easily
skim the card.