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cheesyking
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Cisco service contracts

Wed Feb 21, 2018 6:25 am

I'm having to use a Cisco ASA 5506 for a VPN connection with someone and I'm unsure exactly how the service contract / software update stuff works with them.

I'm working on the assumption that if I want software updates then as well as the actual hardware I'll need to buy support separately but I'm not clear on exactly how, when or where from. Do I need to find a local reseller or once I've got the device do I get this from Cisco directly. Do I have to do this from day 1 or is there some kind of "first year included" with the device?

Is it just me or is buying Cisco a complete nightmare of potential pitfalls and wrong turns?
Fernando!
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Topinio
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Re: Cisco service contracts

Wed Feb 21, 2018 7:40 am

I have no idea how buying Cisco works as a non-large customer, but would ask who the device was bought from and why can you not talk to them about the Cisco support contract?
Desktop: E3-1270 v5, X11SAT-F, 32GB, RX Vega 56, 500GB Crucial P1, 2TB Ultrastar, Xonar DGX, XL2730Z + G2420HDB
HTPC: i5-2500K, DH67GD, 6GB, RX 580, 250GB MX500, 1.5TB Barracuda
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DragonDaddyBear
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Re: Cisco service contracts

Wed Feb 21, 2018 7:41 am

It's not just you.
 
Topinio
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Re: Cisco service contracts

Wed Feb 21, 2018 8:06 am

Desktop: E3-1270 v5, X11SAT-F, 32GB, RX Vega 56, 500GB Crucial P1, 2TB Ultrastar, Xonar DGX, XL2730Z + G2420HDB
HTPC: i5-2500K, DH67GD, 6GB, RX 580, 250GB MX500, 1.5TB Barracuda
Laptop: MacBook6,1
 
cheesyking
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Re: Cisco service contracts

Wed Feb 21, 2018 8:16 am

Topinio wrote:
I have no idea how buying Cisco works as a non-large customer, but would ask who the device was bought from and why can you not talk to them about the Cisco support contract?

I haven't actually brought anything yet and wanted to arm myself with some questions before speaking to any sales people.
Fernando!

Your mother ate my dog!
 
Topinio
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Re: Cisco service contracts

Thu Feb 22, 2018 6:56 pm

cheesyking wrote:
I haven't actually brought anything yet and wanted to arm myself with some questions before speaking to any sales people.

Oh, my bad, I took your "I'm having to use a Cisco ASA 5506 for a VPN connection with someone and I'm unsure exactly how the service contract / software update stuff works with them." as present tense.

In that case, I'd go to your local version of https://www.cisco.com/c/en_uk/buy.html and work from there. Look for the list of approved resellers. Ask for pricing on the unit plus 3Y or 5Y support bundled, as options. Support is normally cheaper when bundled with the hardware sale, the future price of an annual renewal is where these guys make the money from already-locked-in customers. Support pricing typically rises steeply from year 5. Ask for pricing for a 2 or 3 different tiers, e.g. 8x5xNBD, 8x5x4, or 24x7x2, to give you options (to present, if necessary) -- which ones will depend on what you're comfortable with and the risk appetite of the organization.

HTH and isn't teaching you to suck eggs!
Desktop: E3-1270 v5, X11SAT-F, 32GB, RX Vega 56, 500GB Crucial P1, 2TB Ultrastar, Xonar DGX, XL2730Z + G2420HDB
HTPC: i5-2500K, DH67GD, 6GB, RX 580, 250GB MX500, 1.5TB Barracuda
Laptop: MacBook6,1
 
cheesyking
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Re: Cisco service contracts

Fri Mar 02, 2018 7:57 am

Topinio wrote:
cheesyking wrote:
I haven't actually brought anything yet and wanted to arm myself with some questions before speaking to any sales people.

Oh, my bad, I took your "I'm having to use a Cisco ASA 5506 for a VPN connection with someone and I'm unsure exactly how the service contract / software update stuff works with them." as present tense.

In that case, I'd go to your local version of https://www.cisco.com/c/en_uk/buy.html and work from there. Look for the list of approved resellers. Ask for pricing on the unit plus 3Y or 5Y support bundled, as options. Support is normally cheaper when bundled with the hardware sale, the future price of an annual renewal is where these guys make the money from already-locked-in customers. Support pricing typically rises steeply from year 5. Ask for pricing for a 2 or 3 different tiers, e.g. 8x5xNBD, 8x5x4, or 24x7x2, to give you options (to present, if necessary) -- which ones will depend on what you're comfortable with and the risk appetite of the organization.

HTH and isn't teaching you to suck eggs!

Many thanks, this helps a lot!
Fernando!

Your mother ate my dog!
 
prb123
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Re: Cisco service contracts

Fri Mar 02, 2018 8:11 am

These guys usually have the best pricing on SmartNet contracts.
http://www.nextwarehouse.com/

Call them with both your model / serial number to ensure you get the right contract.

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