Ok. So, I made my first connection using Windows Remote Assistance with a relative of mine. The experience was ok, I suppose, but I was kicked out of the session once and kind of had to wait long periods for actions of mine to take place.
That usually means connectivity is not stable between the two of you. I have someone across the Pacific and RA really tests your patience on both ends (the other end is not exactly high speed broadband either, the upload is pathetic there).
Would Remote Desktop give me more control/a better connection than Remote Assistance?
In theory it should, because Remote Desktop is designed for the original user to log in when s/he is out on the road. So it will be like a user logging on his/her own machine. That is why it completely locks the other end out while you are accessing. RA gives both sides the ability to view the screen and give the option of the person asking for help to grant control to the helper/expert.
Also, can the individual on the receiving end of Remote Assistance leave the computer to me without worry of having to assist in something? I noticed a couple of times when a message would pop-up saying that "now, I was assisting...etc, etc." and I was wondering that if nobody is on the other end, will I loose the ability to assist without somebody assisting the connection as well, lol!?
I remember if the person asking for help is on XP, accidentally hitting Esc will relinquish the helper/expert's control which means you will need to ask the other end to grant you control again. I forgot how it behaves when it is Vista/7 helping Vista/7, but I seem to remember less of an issue there (or may be I did not have to hit Esc when I was helping my Vista/7 friends). When the other end needs to leave the computer and leave control to me, I have to be super careful not to let me hand to touch the Esc after I obtain control
. What are the OSes on both ends and how is the connection in between?
I too heard good things about TeamViewer, so if RA does not work out you can try TeamViewer.
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