The Egg wrote:
Did they deny you the $29 promotion, or just flat out refuse to service it? I would’ve actually been shocked if they didn’t deny you the promotion, and not terribly surprised by the latter. Electronics are different than cars because they can. That said, I imagine most car warranties would also be voided after major engine/transmission work by others. The extent of what’s allowable would be hidden in fine print. You’re alot less likely to see them refusing service, but I’m sure it can happen if there were some seriously shoddy work done by a backyard mechanic.
That's the point, this isn't connected to any warranty, and it isn't a promotion per se. To review this thread, and my frustration:
1.) In late 2016, numerous iPhone users were experiencing sudden shutdowns and complained to Apple about it.
2.) In January 2017, Apple pushed the iOS 10.2.1 update to all supported devices (iPhone 6 and higher) that included a fix.
3.) Throughout 2017, numerous iPhone users now noticed their phones were experiencing unexplained performance drops.
4.) In late 2017, someone discovered the degradation was directly correlated to the age/condition of the battery.
5.) Apple responded that this behavior was intended to allow aged devices to continue functioning in situations that otherwise crash the phone.
6.) Users complained that Apple hadn't explained this and was misdirecting them toward new $500 phones instead of $80 battery swaps.
7.) The tech press picked up on it and flayed Apple for a couple weeks.
8.) In December 2017, Apple said "Mea culpa, our standard battery replacement service will drop from $79 to $29 for all affected models through the end of 2018."
Meanwhile, in the midst of 2017 before the full story came out, my wife's phone became so unstable that only a battery replacement would fix it. Since I was about to leave the state for business and we had an infant in the house, her phone was kind of, sort of, important and Apple's options were not convenient for quick turnaround. So, we had it done at the Batteries Plus down the street. And that did the trick, but over time the battery hasn't seemed to be as durable as an Apple OE unit, so when the $29 offer was announced, I figured "why not?"
Why not, indeed? Because Apple's "offer" got the negative publicity off their backs, so they can return to treating their users like feudal serfs.
To be clear, the folks at the Cherry Creek Apple Store (Denver) treated my wife very nicely, even ran her phone through the standard discharge tests to assess condition. In refusing the replacement, they were following a policy handed down directly from Apple, a company which currently has $200 billion cash
stashed in overseas tax havens. If this were any other obscenely wealthy company refusing to provide a straight-up service for the advertised price on a product they broke
, the pitchforks would come out pretty quick, but since it's Apple, they get a pass.