A happy conclusion:
From the front page article #2's comments:
#179. Posted at 02:38 PM on Jul 27th 2010 Edit Reply
Well, it's long past most folks' interest-end date, but I thought I should post that everything is resolved. I forget who suggested it, and can't find it now, but whoever suggested calling Apple Support directly was spot-on. I finally had a day off that wasn't spoken for ahead of time today, so I called Apple Support, not expecting much. I scheduled a callback and got my call in under a minute. Three minutes of hold, and I got a really friendly guy named Jonathan on the line. Jonathan heard just the basics (iPad HOT!) and immediately transferred me to a Product Safety specialist. I recounted the story in full to him and he was *quite* concerned, and echoed many of the sentiments here, that jailbreak or not was immaterial to the failure, and that Apple was seriously concerned. He offered to do a mail exchange, and I agreed but apparently sounded quite unenthused. He offered to send my case to the local store with an 'override number' attached, but clearly indicated that Retail doesn't answer to him, so nothing was guaranteed. Given the proximity of the Apple Store, I asked to try that.
Total talk time from first ring to hang up; 34 minutes, 8 seconds.
He even set up the appointment for me.
Walked in, presented iPad plus case number, the store manager (not Robert H) came out to take care of it. Prompt swap, sign here, done deal.
This is what visit #1 should have been. I've thanked everyone involved quite sincerely, and thank you all for your comments, ideas, and opinions.
- Forge (again an arrogant and self-involved but happy iPad person)
Behemoth - media server
Galactica - test lab server
Falling Outside the Normal Moral Constraints - MBP 15
Donnager - M4800 DTR
Rocinante - E5530 testing machine
Saratoga, Ticonderoga, BunkerHill - the Hydra desktop PC-thing.