Personal computing discussed

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not@home
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hp charger died, cannot find replacement

Mon Jul 29, 2019 10:21 pm

So, my Ma bought a laptop about 2 years ago. It is a HP Oman model Hp-15-ce018dx. It comes with a charger, part number 917649-850. The charger died last week. I can find the charger on HP's website, but it is on backorder. She went of the local Office Max and bought a Universal charger for it, but it will only charge the laptop when it is turned off. She then bought one off Newegg Marketplace, and they did the big switcheroo and sent her a different HP charger that has the same ratings. It will not charge the laptop at all. WE are in the process of getting that refunded. all the chargers I find for it are not the 917649-850 charger, even though they are listed as being a 917649-850 charger. If you look at the fine print, it is a different, older charger, or the reviews are saying they got a different charger. I think it may be one of those "smart" chargers that the laptop talks to when you plug it in to make sure it is a genuine HP 917649-850 charger and it will not work if it is not a genuine Hp 917649-850. Any ideas?
 
meerkt
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Re: hp charger died, cannot find replacement

Tue Jul 30, 2019 6:47 am

Don't forget to check if the laptop's under a 2 or 3 years extended warranty.
 
just brew it!
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Re: hp charger died, cannot find replacement

Tue Jul 30, 2019 7:25 am

I bet they are on backorder because they have a design defect which is causing them all to die prematurely.
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uayeezys
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Re: hp charger died, cannot find replacement

Sat Aug 10, 2019 7:28 pm

if your laptop in warranty, i think it's best to send official to repair or buy a charger at amazon, it's cheaper than official
 
LaVitaEBella
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Re: hp charger died, cannot find replacement

Mon Aug 12, 2019 8:01 pm

It is better to have it by a technician from an HP store. Tell them your concern so they can fix it.

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