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paulr70
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New PC Build random freezing/black screen

Fri May 22, 2020 3:42 am

Hey All

I`ve just built a new pc and after installing windows 10 for the first time i`m getting random freezes/blank screen. It could run for 15mins or 6hours before i need do a hard reboot. There maybe nothing running apart from firefox, and then the mouse freezes up, then blank screen and fans go into overdrive for a second and nothing. Have to power off and on again.

System is
Asrock x570 Creator motherboard
AMD Ryzen 9 3950X
NVIDIA GeForce RTX 2070 SUPER (Taken from my old pc so i know its fine)
64gb ram - Corsair VENGEANCE® LPX 64GB (2 x 32GB) DDR4 DRAM 3600MHz C18
Be Quiet Dark Rock Pro 4 cpu cooler
1000W EVGA GQ Series PSU

I`ve run some stress tests, cpu maxes out about 82c and GPU 66c .
Here are some system info. I havent touched the bios, next thing to maybe update that. I did notice the memory speed was down at around 3200mhz when set to automatic, not 3600mhz. Everything is on automatic, wanted to check its stable first before changing values, although i have no clue about memory oc.
Thanks all
 
Krogoth
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Re: New PC Build random freezing/black screen

Fri May 22, 2020 4:35 am

It sounds like the video card doesn't want to tango either from thermal issues and/or it is boosting into instability land. The video driver is trying to restart the card to factory settings but it gets stuck.

If you are unsure about memory, you can try running Memtest86 on it for a few passes but it might take a while since you have a large quantity of memory.
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K-L-Waster
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Re: New PC Build random freezing/black screen

Fri May 22, 2020 10:10 am

Check the Event Viewer to see if there are any administrative alerts -- that may help isolate a cause (assuming the system has time to write an event before it freezes).

On the hardware front, you could try reseating the memory and the video card (just take them out and put them back in, making sure they snap into place). Sometimes systems act weird if the components aren't completely in their sockets.
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paulr70
Gerbil In Training
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Joined: Fri May 22, 2020 3:27 am

Re: New PC Build random freezing/black screen

Sat May 23, 2020 11:11 am

Thanks. In the end i think i`ve fixed it with a bios update. Been running 36 hours with a hitch.

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