My wife has a Dell Inspiron 15R Notebook - it still works well after 5 years, especially since I migrated her to an SSD... our biggest issue is that since she upgraded to Windows 10 (it was originally running 8 ) the DVD player no longer works. It's not a hardware issue - I can still see it in the BIOS and I can access it perfectly well if I boot the machine up to Linux. I fixed it once before by removing the device from Windows and rebooting, but there has apparently been an update since then and now it's not working again. Now when I remove and reboot, it's adding the drive back but it doesn't work.
Windows shows the device in Device Manager as working properly; it just won't read or even acknowledge that a disc has been inserted. CD or DVD, the drive will spin for a moment but then nothing, and if Windows was expecting a disc it prompts to insert one. Based on some browsing of various Dell forums, this seems to be "a thing" with Dell laptops and Windows 10 and I've seen (and tried) various other ways to resolve it... Dell has an app that's supposed to update the driver, that didn't resolve it. Have tried the generic "hardware fix" app from the MS website, as well as one geared more towards DVD drive specifically... no luck with any of it.
So my question is, has anyone else here seen this and found a reliable way to fix?
Barring that, was hoping for some recommendations to replace the laptop. It's been a long time since I've shopped for laptops and, while I can definitely find tons of reviews, I tend to get better information from this group.
Basically, she'd like something that runs Windows 10 (she isn't interested in Apple or Linux and has some apps that require Windows) and has a large (15"+) monitor. As far as performance goes she's basically running things like Excel, Quicken, and some genealogy software; and apart from that web browsing. No gaming or anything like that. Don't need an SSD as I will most likely recycle the one she has now. Not at all interested in another Dell; I am frankly tired of their **** when it comes to drivers (which is the root of this and so many other problems).