Personal computing discussed

Moderators: renee, mac_h8r1, Nemesis

 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:33 am

I recently got a problem with Windows where my start up programs won't load and I can't access start or even task manager. When I tried to open up task manager I got a system 32 error so I assumed that it was hard drive and it corrupted windows, so I bought a new hard drive and when I tried to start windows nothing happens I get a black screen, however leds light up, the fans are spinning from the case and from the cpu, I can hear the new hard drive spinning, how am I supposed to install new windows when I can't access bios and can't see anything. Please help
 
chuckula
Minister of Gerbil Affairs
Posts: 2109
Joined: Wed Jan 23, 2008 9:18 pm
Location: Probably where I don't belong.

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:42 am

Good news bad news.

Good news: Your old hard drive might not be actually be dead.
Bad news: Because something else in your system looks to be having issues instead so it won't even POST.

Recommendation: Take out as many components as you can (including the old and new hard drives and all of the memory except one stick) and see if the system will at least POST. This isn't supposed to lead to a successful bootup, just to getting you to the firmware screen. Once you can get to the firmware screen, try to gradually add components back in one at a time until you get back to the black screen situation.

The final component that prevents the boot is likely the source of your problems. If taking all the stuff out still doesn't work then you may be looking at a bad power supply or a major failure on the motherboard itself.
4770K @ 4.7 GHz; 32GB DDR3-2133; Officially RX-560... that's right AMD you shills!; 512GB 840 Pro (2x); Fractal Define XL-R2; NZXT Kraken-X60
--Many thanks to the TR Forum for advice in getting it built.
 
MEATLOAF2
Gerbil
Posts: 71
Joined: Tue Apr 16, 2013 11:40 pm

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:45 am

I would check your RAM first, try with one stick at a time, and cycle through them. Try resetting CMOS as well.

Posting your system specs will give you a higher chance of getting help.
 
DPete27
Grand Gerbil Poohbah
Posts: 3776
Joined: Wed Jan 26, 2011 12:50 pm
Location: Wisconsin, USA

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:47 am

Is this a laptop or desktop?
What was the system 32 error / what did it say?
Did you get a blue screen with white letters at any time?
Do you recall an unusual event (software download/install, drop, power outage, etc) that may have triggered this behavior?
Do you know how to format a new hard drive with Windows?
When you say "black screen" you mean completely black? No white letters? Nothing? Ever?
Main: i5-3570K, ASRock Z77 Pro4-M, MSI RX480 8G, 500GB Crucial BX100, 2 TB Samsung EcoGreen F4, 16GB 1600MHz G.Skill @1.25V, EVGA 550-G2, Silverstone PS07B
HTPC: A8-5600K, MSI FM2-A75IA-E53, 4TB Seagate SSHD, 8GB 1866MHz G.Skill, Crosley D-25 Case Mod
 
spiritwalker2222
Gerbil XP
Posts: 454
Joined: Thu Dec 30, 2004 12:50 am
Location: Ottawa, Canada

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 12:04 pm

Did you remove the old drive and just put in the new one?

I'm not certain what you did.
Desktop: Skylake 6600K, GTX 660, Samsung 950 Pro, GA-Z170M-D3H
Garage mini PC: Kabylake 7100, X25-M g2, ASUS B250I, Antec ISK 110
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 1:48 pm

DPete27 wrote:
Is this a laptop or desktop?
What was the system 32 error / what did it say?
Did you get a blue screen with white letters at any time?
Do you recall an unusual event (software download/install, drop, power outage, etc) that may have triggered this behavior?
Do you know how to format a new hard drive with Windows?
When you say "black screen" you mean completely black? No white letters? Nothing? Ever?

It's a custom made desktop I can't give you the error message at the moment but it was something like system 32 won't allow me to open it up. Yes I did get blue screen of death once or twice in one week but then it was fine for a long time. I do not know how to format new hard drive with windows. I do not recall any unusual event of that kind.
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 1:48 pm

spiritwalker2222 wrote:
Did you remove the old drive and just put in the new one?

I'm not certain what you did.

Yes, I swapped the hard drives.
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 1:50 pm

MEATLOAF2 wrote:
I would check your RAM first, try with one stick at a time, and cycle through them. Try resetting CMOS as well.

Posting your system specs will give you a higher chance of getting help.

I do now know what CMOS is and how would i do it when I get the black screen.
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 1:56 pm

chuckula wrote:
Good news bad news.

Good news: Your old hard drive might not be actually be dead.
Bad news: Because something else in your system looks to be having issues instead so it won't even POST.

Recommendation: Take out as many components as you can (including the old and new hard drives and all of the memory except one stick) and see if the system will at least POST. This isn't supposed to lead to a successful bootup, just to getting you to the firmware screen. Once you can get to the firmware screen, try to gradually add components back in one at a time until you get back to the black screen situation.

The final component that prevents the boot is likely the source of your problems. If taking all the stuff out still doesn't work then you may be looking at a bad power supply or a major failure on the motherboard itself.

I plugged in the bad hard drive and it boot up fine except I had the same problem as before I couldn't do anything on it as I stated before, but then I put the clean one without os and I get black screen.
Do you think I should try your recommendation, do you think that my hardwares may be faulty even though it boot up?
 
DPete27
Grand Gerbil Poohbah
Posts: 3776
Joined: Wed Jan 26, 2011 12:50 pm
Location: Wisconsin, USA

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 2:11 pm

Ok, new hard drives come blank (think of an external hard drive, this is the same thing, just not in a plastic shell). So Windows has to be installed on them. What version of windows you do you have? Do you have the windows disc? Do you have your windows activation key?

If you have the disc, insert it into your CD/DVD drive and the Windows installation wizard should pop up automatically. You'll want to select "Custom Install" to install Windows on the new drive. From there, the steps are pretty straightforward and goggle-able.

If you upgraded from Windows 7/8 to Windows 10, you'll have to download the installation to a flash drive.
(follow the steps in option 1 here) Once you've created the flash drive with Win10, the process should be the same as above.see here
Last edited by DPete27 on Thu Jun 08, 2017 2:17 pm, edited 1 time in total.
Main: i5-3570K, ASRock Z77 Pro4-M, MSI RX480 8G, 500GB Crucial BX100, 2 TB Samsung EcoGreen F4, 16GB 1600MHz G.Skill @1.25V, EVGA 550-G2, Silverstone PS07B
HTPC: A8-5600K, MSI FM2-A75IA-E53, 4TB Seagate SSHD, 8GB 1866MHz G.Skill, Crosley D-25 Case Mod
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 2:15 pm

DPete27 wrote:
Ok, new hard drives come blank (think of an external hard drive, this is the same thing, just not in a plastic shell). So Windows has to be installed on them. What version of windows you do you have? Do you have the windows disc? Do you have your windows activation key?

If you have the disc, insert it into your CD/DVD drive and the Windows installation wizard should pop up automatically. You'll want to select "Custom Install" to install Windows on the new drive. From there, the steps are pretty straightforward and goggle-able.

I have windows 8.1 on the usb drive I'm pretty sure. And when I plug it in nothing happens like before I'm pretty sure I need bios to select what device to boot from.
 
DPete27
Grand Gerbil Poohbah
Posts: 3776
Joined: Wed Jan 26, 2011 12:50 pm
Location: Wisconsin, USA

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 2:18 pm

As soon as you press the power button, start tapping the Delete key repeatedly until you see something. The BIOS should pop up eventually. Then you're looking for Boot Priority.
Main: i5-3570K, ASRock Z77 Pro4-M, MSI RX480 8G, 500GB Crucial BX100, 2 TB Samsung EcoGreen F4, 16GB 1600MHz G.Skill @1.25V, EVGA 550-G2, Silverstone PS07B
HTPC: A8-5600K, MSI FM2-A75IA-E53, 4TB Seagate SSHD, 8GB 1866MHz G.Skill, Crosley D-25 Case Mod
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 2:24 pm

DPete27 wrote:
As soon as you press the power button, start tapping the Delete key repeatedly until you see something. The BIOS should pop up eventually. Then you're looking for Boot Priority.

On the old hard drive I had windows 10 installed and it fast booted therefore I had no way of accessing bios do think this would work because I tried to spam f2 F1 f8 and nothing happened just black screen with nothing on it. I guess I'll try no harm in that but I need to plug everything back in. Thanks for your help.
 
chuckula
Minister of Gerbil Affairs
Posts: 2109
Joined: Wed Jan 23, 2008 9:18 pm
Location: Probably where I don't belong.

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 2:25 pm

DPete27 wrote:
As soon as you press the power button, start tapping the Delete key repeatedly until you see something. The BIOS should pop up eventually. Then you're looking for Boot Priority.


Sometime's it's "F2" instead of Delete, but the same idea.
4770K @ 4.7 GHz; 32GB DDR3-2133; Officially RX-560... that's right AMD you shills!; 512GB 840 Pro (2x); Fractal Define XL-R2; NZXT Kraken-X60
--Many thanks to the TR Forum for advice in getting it built.
 
DPete27
Grand Gerbil Poohbah
Posts: 3776
Joined: Wed Jan 26, 2011 12:50 pm
Location: Wisconsin, USA

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:31 pm

Siurps wrote:
On the old hard drive I had windows 10 installed

Then you should install windows 10 on the new drive as I described/linked above.
Siurps wrote:
and it fast booted therefore I had no way of accessing bios

Then you need to reset the CMOS. That will disable fast boot so you can access the BIOS again. If you can provide the brand and model of your motherboard we can explain how to do that. Both bits of info are printed right on the actual mobo when you look at it in your case.
Main: i5-3570K, ASRock Z77 Pro4-M, MSI RX480 8G, 500GB Crucial BX100, 2 TB Samsung EcoGreen F4, 16GB 1600MHz G.Skill @1.25V, EVGA 550-G2, Silverstone PS07B
HTPC: A8-5600K, MSI FM2-A75IA-E53, 4TB Seagate SSHD, 8GB 1866MHz G.Skill, Crosley D-25 Case Mod
 
curtisb
Gerbil XP
Posts: 452
Joined: Tue Mar 30, 2010 11:27 pm
Location: Oklahoma

Re: Plis help don't know what's wrong :/

Thu Jun 08, 2017 10:40 pm

chuckula wrote:
DPete27 wrote:
As soon as you press the power button, start tapping the Delete key repeatedly until you see something. The BIOS should pop up eventually. Then you're looking for Boot Priority.


Sometime's it's "F2" instead of Delete, but the same idea.


Except that without a bootable OS it should stop and some point and say "no bootable media found" and prompt to either reboot or enter the BIOS.
ASUS MAXIMUS VIII HERO | Intel Core i7-6700 | Zotac GTX 1080 8GB Mini | 2 x Corsair LPX 8GB | WD SN750 Black 500GB | 2 x Crucial MX200 500GB | 2 x WD RED Pro 4TB | Phanteks Eclipse | Seasonic X-850 | 2 x Samsung U28E590
 
Siurps
Gerbil In Training
Topic Author
Posts: 8
Joined: Thu Jun 08, 2017 10:31 am

Re: Plis help don't know what's wrong :/

Fri Jun 09, 2017 4:32 am

Solved del helped open bios.

Thanks a lot guys appreciate ya.

Who is online

Users browsing this forum: No registered users and 1 guest
GZIP: On