shaq_mobile wrote:Yeah I think we are trying to avoid a homebaked or open source solution. In the past, when people move on it becomes an issue. Documentation is also tough to keep up to date.
I don't know if it's totally out of the question, but I think they want to go with a pre built solution that would work across multiple colleges.
shaq_mobile wrote:Is there an API for ticket creation? Does it interface with hangouts, email, or slack? Is there any sms functionality?
Aranarth wrote:The problem with ticketing software is 99% of the people writing the software have never used ticketing software to write tickets. (in the real world)
The flows into "the problem with 99% of CTO's is none of them have touch technology outside of a management role"...
and so it goes....
gecko575 wrote:I currently use Jira at work. I like it quite a bit because you can tie it into Slack and get notifications there. Pretty easy to setup your own workflow and overall easy to use. Recommended.
shaq_mobile wrote:Yeah i work at a large university.