Personal computing discussed

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DamianGerard
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Windows 10 updates to a black screen

Fri Aug 09, 2019 4:18 am

Two times now I have tried to update windows 10 to version 1903 and it will restart itself after going through the update process and get stuck on an all black screen.

I tried the CTRL+ALT+DEL keys and nothing happens. I have to hold the power button on my PC to turn it off and then turn it back on normally again. Then it will say it did not complete the update.

This is especially annoying because every hour I get a pop up notification that it’s time to restart my computer to update it and I can only postpone it another hour or if I don’t do anything it just restarts and this same **** happens.
 
Waco
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Re: Windows 10 updates to a black screen

Fri Aug 09, 2019 5:53 am

Any odd or interesting hardware installed? I've had decent luck removing anything old or weird when getting stuck on upgrades in the past. Updating all drivers has helped as well.
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Usacomp2k3
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Re: Windows 10 updates to a black screen

Fri Aug 09, 2019 7:25 am

Was the updated recommended by Microsoft or did you initiate it manually?
 
K-L-Waster
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Re: Windows 10 updates to a black screen

Fri Aug 09, 2019 9:20 am

I know at one point the 1903 update was having problems with the existence of multiple storage devices. You might try disconnecting any USB drives (including thumb drives) and any secondary storage drives. You can reconnect them after the upgrade (hopefully...) completes.
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DamianGerard
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Re: Windows 10 updates to a black screen

Sat Aug 10, 2019 1:07 pm

I know at one point the 1903 update was having problems with the existence of multiple storage devices. You might try disconnecting any USB drives (including thumb drives) and any secondary storage drives. You can reconnect them after the upgrade (hopefully...) completes.


i totally agrree with you
 
DamianGerard
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Re: Windows 10 updates to a black screen

Sat Aug 10, 2019 1:08 pm

Was the updated recommended by Microsoft or did you initiate it manually?


yes
 
Darren S. Lewis
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Re: Windows 10 updates to a black screen

Tue Dec 17, 2019 3:31 am

Don't anything that only you think is right,ask Microsoft for help as it offers free tutorials on Windows 10 update.
 
Igor_Kavinski
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Re: Windows 10 updates to a black screen

Tue Dec 17, 2019 4:10 am

DamianGerard wrote:
Two times now I have tried to update windows 10 to version 1903 and it will restart itself after going through the update process and get stuck on an all black screen.


Just be patient and let it be blank for a while. Give it up to 3 hours or you can leave it running while you sleep. It should eventually finish. Windows 10 has done that to me quite a few times while doing a major update in the past. I just let it be and it returns back from the black screen and completes the update.

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