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Plazmodeus
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ROG Strix Z390E Mobo Problems

Sat Jul 04, 2020 1:25 pm

Hello Fellow Gerbils

After long years with a beloved Sandy (the best proc ever), I upgraded to the 9900k/ Z390e build in my sig. The assembly and transition were great, the performance boost has been sizable, and it's been very stable. However there are a couple of issues that I can't seem to resolve and would appreciate some help from the wiser members of the community:

1) The USB 3.1 performance of the board has been terrible. I recently bought a Lexar CFexpress card with 1750 MB/s R/W and USB 3.1 card reader that, coupled with the onboard USB 3.1 should be VERY fast in unloading the big files from my camera. However, with the card reader connected via an Anker Powerline USB C cable to USB C on the mobo I am getting about 35 MB/s, too slow to use. I've tried a different cable and it's the same. When I plug the reader into a blue USB 3.0 port I can get around 300 MB/s, which is better, but means that it isn't the card or reader that is the bottleneck. I've updated chipset drivers from intel and mobo firmware and it's made no difference. The problem seems to be the USB 3.1 on the mobo. Has anyone had this problem or could suggest a solution?

2) The system is unreliable in waking from Sleep. Sometimes it does, sometimes it spins up the power and just sits there. I've looked through the bios but couldn't find any settings that might help. I am pretty sure that it hangs before starting up windows, so I don't think its an OS problem. Does anyone have any suggestions for things I might try?

Thanks in advance for any help!

-(A)-
i9 9900k | 64GB G-Skill 3200 | Asus Rog Strix Z390E Gamer | Corsair rm850x | Corsair Graphite 600T |
Boot: Adata XPG SX8200 Pro 1TB | Work: Adata XPG SX8200 Pro 1TB | Media: 2x HGST Ultrastar 8Tb | RTX3070 8gb | Dell p2715q | Dell u2711 |
 
meerkt
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Re: ROG Strix Z390E Mobo Problems

Sat Jul 04, 2020 1:59 pm

1. USB 2 speeds. I think maybe still the cables are to blame. Could you try on another USB 3 C computer?
 
Plazmodeus
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Re: ROG Strix Z390E Mobo Problems

Sat Jul 04, 2020 7:48 pm

meerkt wrote:
1. USB 2 speeds. I think maybe still the cables are to blame. Could you try on another USB 3 C computer?


Meerkt you were right. I went and bought a $25 10gbs cable and I'm getting steady 600MBs writes and 800MBs reads. There you go, I just learned something. Thank you!
i9 9900k | 64GB G-Skill 3200 | Asus Rog Strix Z390E Gamer | Corsair rm850x | Corsair Graphite 600T |
Boot: Adata XPG SX8200 Pro 1TB | Work: Adata XPG SX8200 Pro 1TB | Media: 2x HGST Ultrastar 8Tb | RTX3070 8gb | Dell p2715q | Dell u2711 |
 
meerkt
Gerbil Jedi
Posts: 1753
Joined: Sun Aug 25, 2013 2:55 am

Re: ROG Strix Z390E Mobo Problems

Sun Jul 05, 2020 3:22 am

Anker is a brand name of sorts, so I wasn't sure it would be the cable. Though "Powerline" makes it sound like it's more for power delivery than data.
(BTW, they had some fishy USB-C cables in the past, but that problem was/is widespread and not limited to one manufacturer.)

It would still be interesting to check: the old cables with another computer, and the same cables and computer but with different USB 3 peripherals.

About the sleep problem, not sure. How come you're not sure if it's before Windows starts?

Similar complaints here:
https://www.google.com/search?q=site%3A ... from+sleep
 
Plazmodeus
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Re: ROG Strix Z390E Mobo Problems

Mon Aug 10, 2020 12:19 pm

meerkt wrote:
About the sleep problem, not sure. How come you're not sure if it's before Windows starts?


Hi @meerkt, regarding my sleep problems, since you asked I've done the following;

-I had already replaced my PSU (an old PCP&C 750 that was a workhorse) with a Corsair Rm850x.
-Reset my bios
-Enabled ErP (S4+S5)
-Disabled hybrid sleep.
and the big one...
-Bought a new SSd and did a completely fresh windows install.

No difference. When I wake the system from sleep, the systems powers up, including keyboard and mouse, internal LED's, fans, etc, but it doesn't wake monitors, or give me any kind of POST, or windows logo. It starts up the power and stops.
I had looked through the forum links you'd provided and found nothing useful (BTW, can I just say how thankful I am to be TR member? Other forums are filled with dumbs**t responses and replies).
This is important as I am actually losing work and work time to this. Any suggestions appreciated.
i9 9900k | 64GB G-Skill 3200 | Asus Rog Strix Z390E Gamer | Corsair rm850x | Corsair Graphite 600T |
Boot: Adata XPG SX8200 Pro 1TB | Work: Adata XPG SX8200 Pro 1TB | Media: 2x HGST Ultrastar 8Tb | RTX3070 8gb | Dell p2715q | Dell u2711 |
 
meerkt
Gerbil Jedi
Posts: 1753
Joined: Sun Aug 25, 2013 2:55 am

Re: ROG Strix Z390E Mobo Problems

Tue Aug 11, 2020 3:41 am

Random ideas to try...

* Any BIOS updates available?
* With ErP disabled.
* Try to sleep from some LiveCD OS, like Ubuntu, and see how reliably it wakes from that.

TR member? Other forums are filled with dumbs**t responses and replies

Problem is, not much activity here nowadays. Wouldn't hurt to try asking on AnandTech or someplace, if need be.

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