He assured me that I would hear from them "within twenty-four to forty-eight hours," so we'll see what happens, I guess. Note that I started all this mess in March and it is about to be July. Oh, and my aforementioned friend's
monitor broke again. She's getting a refund through Newegg, though. Another friend of hers has several of these monitors, and some of his show the problem too
. A quick glance at Amazon reviews indicates that this is a pretty widespread issue with the monitor.
Unsurprisingly I did not receive any contact from Samsung in the last 5 days. Today I called in and spoke with a young man who informed me that normally refunds take 4-6 weeks. That's not altogether surprising, but why is this the first I'm hearing about it? I asked him; obviously, he had no answer beyond an apology. I politely assured him that it was a rhetorical question. Nice kid.
So I'll have to wait until the middle of July before I hear anything about my refund. Yeah, that's par for the course really.
It's not impossible that I could give Samsung another shot, mostly just because this monitor has no competition in the market right now. If I do, though, I'm gonna be buying an extended warranty from the seller with it. There's no way I'm going through this crap again.
This morning my friend and I spent around 2 hours going through the current monitor and TV offerings of AOC, ASUS, Acer, BenQ, Dell, Eizo, LG, MSI, NEC, Nixeus, Philips, QNIX, Sony, Samsung, Seiki, Sharp, and Viewsonic. There is not one display that even really comes close to these Samsungs in terms of featureset or capabilities at this price point, and there are literally no other displays at all, anywhere, that meet all of the capabilities. It's incredibly frustrating to have something so close to the perfect product slip through my fingers because of shoddy QA.