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Re: Samsung C24FG70—best monitor, worst support

Fri Jun 23, 2017 12:29 pm

RAGEPRO wrote:
I really hope Samsung calls me today. Actually I'll be surprised if they call me within the next -week- but I'll give 'em 'til next Wednesday I guess. I don't even understand why the phonecall is necessary; can't they just cut me a check? What's the holdup? Why is there all this red tape?

Several possibilities: 1) The refunds department is swamped; or 2) They're hoping that if they make it difficult enough for you to get your refund you'll just give up and go away; or 3) The refunds department is incompetent and/or their process for issuing refunds is broken.

None of these possibilities reflect well on the company
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MileageMayVary
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Re: Samsung C24FG70—best monitor, worst support

Fri Jun 23, 2017 1:13 pm

Reading this story suddenly makes me feel so much better about the support calls I've had to make.
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Re: Samsung C24FG70—best monitor, worst support

Fri Jun 23, 2017 1:17 pm

Sadly I usually exercise option 2. It is infuriating when I ask for help and the person "helping" knows less than I do. Then I vote with my wallet and stay away. I'm fortunate enough that it hasn't happened all that often.
 
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Re: Samsung C24FG70—best monitor, worst support

Tue Jun 27, 2017 1:49 pm

RAGEPRO wrote:
He assured me that I would hear from them "within twenty-four to forty-eight hours," so we'll see what happens, I guess. Note that I started all this mess in March and it is about to be July. Oh, and my aforementioned friend's monitor broke again. She's getting a refund through Newegg, though. Another friend of hers has several of these monitors, and some of his show the problem too. A quick glance at Amazon reviews indicates that this is a pretty widespread issue with the monitor.
Unsurprisingly I did not receive any contact from Samsung in the last 5 days. Today I called in and spoke with a young man who informed me that normally refunds take 4-6 weeks. That's not altogether surprising, but why is this the first I'm hearing about it? I asked him; obviously, he had no answer beyond an apology. I politely assured him that it was a rhetorical question. Nice kid.

So I'll have to wait until the middle of July before I hear anything about my refund. Yeah, that's par for the course really.
RAGEPRO wrote:
It's not impossible that I could give Samsung another shot, mostly just because this monitor has no competition in the market right now. If I do, though, I'm gonna be buying an extended warranty from the seller with it. There's no way I'm going through this crap again.
This morning my friend and I spent around 2 hours going through the current monitor and TV offerings of AOC, ASUS, Acer, BenQ, Dell, Eizo, LG, MSI, NEC, Nixeus, Philips, QNIX, Sony, Samsung, Seiki, Sharp, and Viewsonic. There is not one display that even really comes close to these Samsungs in terms of featureset or capabilities at this price point, and there are literally no other displays at all, anywhere, that meet all of the capabilities. It's incredibly frustrating to have something so close to the perfect product slip through my fingers because of shoddy QA.
 
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Re: Samsung C24FG70—best monitor, worst support

Wed Jun 28, 2017 8:57 am

I've sworn off Samsung after having to live through one of their terrible slide-out keyboard phones in the pre-smartphone era. The hardware was sound, but the firmware was apparently so awful it could bug out and disable all the keys on the device, which is to the end user the same as bricking the phone.

I get the impression that Samsung really wants to capture the market with a product that blows away the competition on features, but is either too incompetent or just incapable of spending the time/resources on properly designing it. Contrasted with a company like Apple that normally won't even talk about an upcoming product's features until it is being assembled by the millions

My parents bought a Sammy washer/dryer pair (not the exploding kind luckily) because it had a hojillion features none of the other machines had, but the washer promptly crapped out like 2 weeks out of warranty, and the local repair place basically told them these models do this constantly, and even if they repaired it, it would likely do it again in 6-12 months.
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Re: Samsung C24FG70—best monitor, worst support

Wed Jun 28, 2017 10:53 am

SuperSpy wrote:
I've sworn off Samsung after having to live through one of their terrible slide-out keyboard phones in the pre-smartphone era. The hardware was sound, but the firmware was apparently so awful it could bug out and disable all the keys on the device, which is to the end user the same as bricking the phone.

Mine didn't disable the keyboard entirely, it would just occasionally scramble the button and menu mappings around. Phone function roulette! About one time in 5 it would dial a different contact than the one you selected.
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Re: Samsung C24FG70—best monitor, worst support

Mon Jul 03, 2017 11:24 pm

RAGEPRO wrote:
Which is to say that I want a monitor with the qualities outlined in the first post and nobody else seems to be able to deliver. My choices are essentially to either give up on having such a monitor or buy another Samsung, neither of which I'm very happy about. I considered compromising and just getting another 144-Hz TN, but I don't know if I could stand looking at it next to my fantastic LG IPS and my AOC VAs, heh!

Samsung generally makes good panels-If your lucky perhaps some other manufacturer will pick up that panel and make a decent monitor with it-
Thro if it's a panel problem that's the end of that idea.
If you must have-could try Slavic's idea and run at 120..............
 
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Re: Samsung C24FG70—best monitor, worst support

Sat Jul 08, 2017 9:03 pm

just brew it! wrote:
RAGEPRO wrote:
I really hope Samsung calls me today. Actually I'll be surprised if they call me within the next -week- but I'll give 'em 'til next Wednesday I guess. I don't even understand why the phonecall is necessary; can't they just cut me a check? What's the holdup? Why is there all this red tape?

Several possibilities: 1) The refunds department is swamped; or 2) They're hoping that if they make it difficult enough for you to get your refund you'll just give up and go away; or 3) The refunds department is incompetent and/or their process for issuing refunds is broken.

None of these possibilities reflect well on the company


Possibility 4) which is much like 3: There are multiple related departments involved, and the left hand never knows what the right hand is doing.

Samsung is one of the huge chaebols of Korea, and many are both powerful, and have operated with little accountability for years:
https://en.wikipedia.org/wiki/Chaebol

The former president, and his son (the current president) have both been charged with corruption; father's charges never stuck and son's, well...we'll wait and see. They've been part of the scandal that recently ousted the Korean president on her bribery charges.

Samsung's current SSDs are among the few really worth looking at if you want top features like Opal encryption support, and the best performance, and have good reliability. Aside from Crucial's MX300, which is probably the bargain leader, some of the other items perform okay, but don't have much in the way of power-loss protection, or encryption support, making them poorer laptop choices. These days though, I'd be unlikely to touch a Samsung TV, monitor, or large appliance, and I won't do their cell phones either. I've heard too many stories from enough sources.
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Re: Samsung C24FG70—best monitor, worst support

Sun Aug 06, 2017 3:54 pm

Well, this past Friday—two days ago—I finally got my refund check. I'll spare you all the details of what I had to do to actually get it. Suffice to say it took many angry phonecalls and me mailing in an actual paper letter on my lawyer cousin's letterhead. Yeah.

So anyway, now is the time for monitor shopping, and man it's distressing. I can pay slightly less than I would pay for another Samsung and get something like this LG 24GM79G-B, but paying $260 for a 24" 1080p TN monitor doesn't sit real well with me, even if it is 144Hz, FreeSync, and with blur reduction, particularly not when the Samsung I had is down to just $280 now. There's this BenQ XL2735, which has DyAc strobing, is 27" diagonal, and 1440p resolution, but it's a TN panel... and $550. BenQ also has the XL2546, which is a 240Hz display with DyAc... but it's a 1920x1080 TN panel, also for $550. Yeah, no.

I wouldn't even mind ponying up for a nice G-Sync display to use ULMB, except you can't use ULMB with a Radeon. Gotta love that vendor lock-out.
 
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Re: Samsung C24FG70—best monitor, worst support

Sun Aug 06, 2017 5:15 pm

After reading this thread, I'm so glad I'm not picky about my monitors... :lol:
Nostalgia isn't what it used to be.
 
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Re: Samsung C24FG70—best monitor, worst support

Thu Aug 10, 2017 10:50 am

Two months on and no issues with mine. I was worried because it has a lot of on-time, probably averaging 5 hours per day. That said, knock on wood I haven't noticed any of the problems mentioned.

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