Hi Mike, I am glad you got your TV fixed. In order to be objective about Samsung's policy, however, you might want to read what owners have gone through starting with the first posting in this forum. Plus there are several other forums on other websites with threads devoted to this problem. In the beginning Samsung denied claims, then tried a "you pay if it is not the capacitors" policy, and blew off the complaints. Then there was a tidal wave of complaints from all over the world, and two large law firms (in the USA) began sniffing around for a class action lawsuit, and Sammy got nervous. They are now trying to head-off a classaction. That is the reason you had no flack from Samsung, not necessarily because they are a conscientious firm. Again, nothing personal, and I am glad you got your expensive TV fixed!
A few clarifications:
I did read this entire thread. I was amazed at both the extent of the problem, and the success rate of the fixes. I was gonna fix it myself. I shuddered at the thought of fixing the ones friends bought on my recommendation.
Most owners suggested being calm and reasonable with Samsung, so I did, and it was a pleasant experience. Like I said above, I think Samsung made a poor choice on the caps. I asked the tech who came to my place how many he had personally changed, and the answer was over a hundred.
My old HLN5065 DLP had light engine problems, so I complained to Samsung Canada, and they apologized
and sent me a new one. That's a $4000 dollar TV that arrived, free of charge, at my door. They didn't even forewarn me. 3 years later, the light engine color wheel bearing failed, and was covered by extended warranty. I am an early adopter and accept risks, and insure (warranty) when the risk is high (it was).
Every single Logitech mouse, keyboard and Harmony remote I have purchased required RMA (except one, my latest Harmony One). Logitech sent me new ones, few questions asked. I will continue to buy Logitech because, for me, they stood behind the product.
My comments apply to my dealings with Samsung Canada, who are the reason I continue to choose/recommend Samsung products to Canadians, and they have excellent products. For me, they stood behind the product. Other companies that have done similar, for me, include ASUS, Dell, Logitech, Marantz and Honda. I don't think any of these companies made a profit from my purchases (except Honda, 10 years in and only a battery). I hope they do in the future as I want to continue to buy their products.