Personal computing discussed

Moderators: renee, morphine, Steel

 
vsaunders82
Gerbil In Training
Topic Author
Posts: 3
Joined: Wed Dec 28, 2016 1:20 pm

External Hard Drive Not Mounting

Wed Dec 28, 2016 1:30 pm

Hello all, hoping I can get some help here. 

I have an external hard drive that's not mounting. It looks like it shows up in Disk Management on Windows, but I can't access the drive at all. I've tried several data recovery softwares and nothing seems to be able to read the drive. 

I've done a little research and seen that there are places to send the hard drive to get the data off. It looks like I may have to do this. Does anyone here know of any other alternatives aside from this? Or if a recovery service is my only option, which ones are reputable? 
 
just brew it!
Administrator
Posts: 54500
Joined: Tue Aug 20, 2002 10:51 pm
Location: Somewhere, having a beer

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 1:54 pm

Is it showing up as unpartitioned/unformatted? Or are you getting some other error when you try to access it?
Nostalgia isn't what it used to be.
 
vsaunders82
Gerbil In Training
Topic Author
Posts: 3
Joined: Wed Dec 28, 2016 1:20 pm

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 2:01 pm

It looks like it's showing up as unformatted. 
 
just brew it!
Administrator
Posts: 54500
Joined: Tue Aug 20, 2002 10:51 pm
Location: Somewhere, having a beer

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 2:02 pm

Did any of the data recovery tools you tried claim to be able to recover deleted partitions?
Nostalgia isn't what it used to be.
 
Kougar
Minister of Gerbil Affairs
Posts: 2306
Joined: Tue Dec 02, 2008 2:12 am
Location: Texas

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 6:51 pm

What JBI said, sounds like you need a free partition recovery tool.

Recuva is a good one for that and completely free if you haven't already tried it. https://www.piriform.com/recuva  It has options you can enable to attempt to recover the original folder structure when recovering files, which you may need. 
 
vsaunders82
Gerbil In Training
Topic Author
Posts: 3
Joined: Wed Dec 28, 2016 1:20 pm

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 7:37 pm

I've tried using Recuva. While using it, the drive is dropping in and out and the process isn't able to complete. 

I think I may need to send it into a service center. 
 
just brew it!
Administrator
Posts: 54500
Joined: Tue Aug 20, 2002 10:51 pm
Location: Somewhere, having a beer

Re: External Hard Drive Not Mounting

Wed Dec 28, 2016 7:53 pm

Is the drive powered from the USB port, or does it have its own power brick? If it is port-powered it may be dropping out due to lack of power, especially if you're trying to do this on a laptop.

Try using a powered hub and/or a USB dual-plug Y cable if the drive does not have its own power brick.
Nostalgia isn't what it used to be.

Who is online

Users browsing this forum: No registered users and 1 guest
GZIP: On