About 6 months ago, my work purchased a couple new Dell Workstations to replace our aging PCs for running SolidWorks. At the same time, we updated to SolidWorks 2017. One of the new machines has worked great but the other has been plagued with a number of strange issues.
The first is that SolidWorks crashes a lot more frequently than it ever used to and a lot more frequently than the other workstation. At least once a day, SolidWorks will crash hard to the desktop. There is no apparent rhyme or reason to the crash, as in there are no steps that can be reliably used to cause the crash. Even the SolidWorks RX diagnostic utility shows that each crash is unique and that they all have a unique call stack.
The other issue is that occasionally the SolidWorks startup splash screen will hang on "loading registry". It will stay at this step indefinitely. Closing the program and then restarting results in the same hang. The only solution I have found that will allow the program to start is to restart Windows.
I have been in contact with SolidWorks support for the last 4 months and they have not been able to diagnose the cause of these issues. The only idea they have had is that the Creators Update broke something the SolidWorks relies on. Since this machine had the Creators Update installed on it from the factory, I have not found how I can roll the machine back to a state that does not have the update without a full reinstall of Windows. This is not something that corporate IT would like to do and therefore they want to exhaust all other options before we try that.
So far, I have tried the following, all without any measurable improvement:
- 1)updated to all of the available SolidWorks 2017 service packs, currently at SP5.0
- 2)repaired SolidWorks
- 3)reinstalled SolidWorks
- 4)uninstalled SolidWorks, removed all SolidWorks entries from the registry, and then reinstalled SolidWorks again
- 5)I tried using SolidWorks from a different Windows user, just in case.
I have also made sure that all of my drivers are to date and made sure to use the SolidWorks approved GPU drivers.
I know this isn't a SolidWorks forum, but I am just wondering if anyone has any other ideas that I can try. I have never experienced such a persistent set of software bugs that exist in multiple updates, across several drivers and across multiple user accounts on the machine. The other identical workstation that we purchased at the same time that has the same hardware, drivers and software has not had these issues.
Does anyone have any ideas of what I can try?