Topinio wrote:I don't. Really, I have 800 users with my phone number. I merely would like for systems to be a bit better for the more educated users, and for the coddling to stop: sure, treat the users as if they know nothing, but help them learn to know better if they don't reject that. Why treat them in an overprotective way, why assume they shouldn't learn?
The computer geek part of me wants to agree with you. But the bottom line is, in today's world most people view desktop/laptop PCs as being more akin to an appliance, like a dishwasher or a microwave oven. They don't
care how it works, they just want to push a few buttons and have it do what they want. For a huge segment of the public, the primary method of interaction with the internet is their smartphone; they want their PC to behave similarly. And they're not
wrong for feeling that way, as much as it may offend our geeky sensibilities.
Heck, my wife has a CS degree, but has never worked in the field professionally. She wouldn't know sleep from hibernate from a full shutdown if they whacked her over the head, and doesn't
want to know. I still have to remind her occasionally that "Hey, you know things would be easier if you created folders under My Documents to organize your stuff." A few days ago she complained that she was having trouble sending e-mails... turns out it had been warning her that her C: drive was full for several days, but she didn't think it was important enough to mention, and didn't make any attempt to delete files she didn't need.
I could also draw an analogy with my brewing hobby. Most beer drinkers just want their beer to taste good, and give them a buzz. They don't care about ale vs. lager, different barley, hop, or yeast strains, or the distinction between styles (Brown Ale vs. Porter vs. Stout, Blonde Ale vs. Pale Ale, etc...), let alone the intricacies of how to brew their own. It's not their vocation, it's not even their hobby; the details of the brewing process are "someone else's problem".