Hi,
We have two of these and up to 3 weeks ago we had no problems printing to them.
Environment – 25 Windows 10 pro computers, Windows 2012R2 server.
About 3 weeks ago, we started having problems printing large jpg and color PDF files.
They used to print within 10 to 15 seconds. Now you can watch the file size in the Windows 10 print spooler slowly get bigger and at random spots stops and does not continue.
What I’ve tried:
Downloaded the most recent pcl print driver from the manufacturer.
Downloaded the postscript driver to see if that made any difference.
Configured the Symantec Antivirus to allow the turn off of antivirus and firewall.
Setup server to share the printer.
Direct print via tcp/ip address.
Print directly to the printer (no spool).
Had printer company roll back the latest firmware update. (when first did this, printing seemed fixed, but only lasted about 2 hours).
Google searched anyone having these kind of problems – maybe from a Windows update.
Downloaded a photo program that allowed the shrinking of pictures and pdf files. The pictures, when shrunk far enough printed fine. The pdf files would print but the fonts were barely legible.
Any ideas?