Was your copy of Windows completely sealed when you received it?
Yes it was - Shrink wrap was covering the whole box, so no one had opened it. Also, the COA label on the top breaks into 2 pieces when the box is opened, and that was also in one piece. I don't think the store can be accused of doing anything "dodgy".
As for the store itself, I went there as soon as they opened at 9AM this morning. I should mention first of all that PC world have a policy that says software can not be exchanged once opened, unless faulty. Expecting to have to stand my ground a bit with the guy at customer services, I was pretty direct with him at first.
As I had removed W7 from the PC yesterday (Before seeing another users commments about taking a screenshot of the problem), I had nothing to show him.
He went to get the manager on duty, and I had to re-explain the whole scenario. He said they would need to test the software on one of thier machines, and replicate the issue witht he licence key. Politely pointing out that I dont want to wait 30 minutes for you to install it, I then remembered I was sent an email from Microsoft while I was on the support call. It had the case number, the agents name and what the problem is. I only live 3 minutes from the store in the car, so rushed back to print the email.
Showed it to the same manager, and after a bit more complaining from me, he agreed an exchange.
Only one issue, when he went to get another, he was out of stock. He said he only had full versions of W7 Pro, or an upgrade edition of W7 Ultimate. As W7 Ultimate (full) was being sold for the same price as the Pro box on launch day from this same store, I wanted the same verison I had originally purchased (lol, he looked pretty peed off at this point). He then said I could go to another store that has some and collect it (Nearest store is almost 40 miles away), or I could wait for more stock to arrive.
As I am in no hurry to go back to W7 for the time being, I took the last option. He gave me a refund of sorts - I have a Pc world "Gift Card" pre-loaded witht he cash equivalent of £160 (£10 more than I paid, as it's gone up since the launch day price of £150). When new stock arrives at the store, I just go back and use that to buy another one.
Not bad I guess, but at least i don't have to post it back to Microsoft. I also got to enjoy a fresh install of Vista all over again, with extra enjoyment
pain thrown in as my Vista DVD is one of the first ones, and does not have SP1 or 2 on it. Fun times...
Mega Beast - Intel i7 4790K | Gigabyte Z97X-UD3H-BK | 16GB DDR3 | SLI GTX 970 | Samsung 850 Evo 1TB
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