Three phone calls to Dell later, Jon says he was promised a Mobility Radeon X1400 upgrade module, but a search on Dell's support forums and a call to another Dell representative later revealed that his Inspiron 6400's couldn't accommodate a standalone graphics board. After calling back and explaining his situation last Friday, Jon was told to wait a day and ended up calling back on Monday. At this point, Jon says he was unable to get through to a customer care rep, and that he was hung up on and even transferred to a Fax line at one point. Jon was eventually able to leave a message on a manager's voice mail, but after several days and a total of 12 phone calls, he says he still doesn't have the machine he paid for.
Has Dell's support staff been good to you, or do you have a similar experience to share? Have you suffered a similar fate with another company? If so, feel free to hit the forums—sign up first if you don't have an account—and join the discussion.