Friday night topic: Good customer service

TR reader Dposcorp suggests tonight's topic. He notes that we hear quite a bit about poor customer service when it happens, but we rarely seem to discuss the good customer service experiences we've had. Have you recently gone into a product exchange or service-type scenario dreading the worst and come away pleasantly surprised? Any repeat non-offenders who you might recommend to others? Discuss.

Oh, and in case you missed it, don't overlook my Thursday night topic about swirly bulbs. Sorry, couldn't wait for Friday. I'm experimenting with different brands now.

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